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Black screen, but the green lights still work

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‎03-23-2020 09:54 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-23-2020 09:54 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

My Alta Hr fitbit works perfectly but the screen stays black, even when I touch it. I've charged it and I've done the reset with no sense... The green lights are still working. What do I have to do?

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‎04-20-2020 19:52

‎04-20-2020 19:52

Hi @febedesmet, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Alta HR before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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