help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken Alta band

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2019 17:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎10-03-2019 17:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

My band has broken off at the joint with unit ... again! Has anyone tried a super-glue to keep it attached?

I see no other option to remedy this flawed design

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-04-2019 07:57

‎10-04-2019 07:57

Hello @skoli, welcome to the Fitbit Community forums.  

 

I'm sorry to see that you've experienced this with your Alta wristband, thank you for sharing all this information.

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

View best answer in original post

Best Answer
4 REPLIES 4

‎10-04-2019 07:57

‎10-04-2019 07:57

Hello @skoli, welcome to the Fitbit Community forums.  

 

I'm sorry to see that you've experienced this with your Alta wristband, thank you for sharing all this information.

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer

‎10-15-2019 13:54 - last edited on ‎10-16-2019 06:50 by Moderator Alum

In response to DavideFitbit

‎10-15-2019 13:54 - last edited on ‎10-16-2019 06:50 by Moderator Alum

Thanks for the response DavideFitbit. The Customer Response team sent me a new band as I was still under warrantee. But what happens when my new band detaches in 4 months as all my previous bands. So my question remains, has anyone had success using a (super) glue tokeep the bands attached to the unit? 

 

 

Moderator edit: format

Best Answer
0 Votes

‎10-16-2019 06:54

In response to skoli

‎10-16-2019 06:54

Thank you for your response @skoli, it's great to know the Support team has sent you a replacement band.  

 

Keep us posted if you do experience this inconvenience again, so we can forward your information to the Customer Support team for further assistance.  

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎06-03-2020 03:53

‎06-03-2020 03:53

I'm having a similar issue. I've had the Inspire HR for less than a year and today while working out (simply running and planks) it just feel off. After looking at it closely it appears there is a small piece of plastic gone on the side that hold the band in place. My only option appears to be super glue as well. 

Best Answer
0 Votes