Can't delete silent alarm Alta HR

[Evels_8]

Since a few months there are alarms in my 'Silent alarm' list I can't delete. They seem to be active and have the green switch turned on, but they are not. And I just can't do anything about them.

When I create a new alarm it seems to create 2 versions of them, and when I delete one of them, the other stays in the list.

Any ideas about how to solve this?

[NellyG · Accepted solution]

Hi @Evels_8  Ohh that is odd sounding! Try restarting your Alta HR several times and also uninstall the app and reinstall it and log back in and see if you can delete them then.

Restart your Tracker  

[AckStan]

• • My Fitbit Alta HR is adding at least two times every time a set a silent alarm. One of them will not delete. They are stacking up. I deleted the Alta HR from my phone and re-added it, but still doing the same thing.

[Vali24]

I have the exact same problem. Anyone have any ideas please ??

[Evels_8]

Thanks! For me this helped! After uninstalling and reinstalling the extra alarms were gone!

[Vali24]

Thanks. But if I uninstall do I lose my data?? Worried. 

[NellyG]

Hi @Vali24 No you won't lose any data. The data is stored on the Fitbit Servers, not the app.

[Vali24]

Many thanks I’ll give it a try.

Sent from my iPhone

[AckStan]

But then what happens? I did uninstall and reinstall, the extra alarms were gone, but the next time I set an alarm, there were two. One works properly and one you can't delete.

[HailRobonia]

I have the same problem and it's persisting. I have reset my Alta multiple times, closed and opened the app, synced time and time again and the problem hadn't gone away.

[HailRobonia]

[AckStan]

It's frustrating. I don't think FITBIT cares. They want us to buy something new.

[Vali24]

One of my replies said that once some days have passed and the rougue reading moves along out of sight everything reverts to normal 🤞

Sent from my iPhone

[AckStan]

Never in my experience. The only way to get rid of them is to reset.