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Can't log in to my Fitbit account

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‎04-16-2020 09:55 - last edited on ‎01-25-2021 13:08 by Moderator Alum

‎04-16-2020 09:55 - last edited on ‎01-25-2021 13:08 by Moderator Alum

I used the option to use my google account as my login credentials when I created my account. The app does not have the "connect with Google account" option anymore, and when I enter my google email and password, it - as expected - returns "Please check your email and password are correct". This needs a fix to bring back the Google Account connection into the mobile app. Connection to the website works using connect with Google account

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 13:12

‎01-25-2021 13:12

Welcome to the Community, @JMA1978.

 

I would like to know if you keep having problems entering to your Fitbit account? Have you tried resetting your password? Is your Fitbit app updated?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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