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Can’t reset my Alta HR and the display is not working correctly

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‎01-10-2021 17:43 - last edited on ‎01-11-2021 05:00 by Fitbit Moderator

‎01-10-2021 17:43 - last edited on ‎01-11-2021 05:00 by Fitbit Moderator

My Fitbit is rapidly cycling through all the displays.  This started when I took it off the charger.  I tried resetting with the button in the usb connector but it didn’t do anything.  It also won’t sync.  I’ve been having periodic problems but tech support told me to call them “next time” (but they are not open right now).  Any thoughts or suggestions? Can seem to attach the video or else I would.

 

 

Moderator Edit: Clarified subject

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‎01-11-2021 04:59

‎01-11-2021 04:59

Hello @Dc1976 Welcome to the Community Forums! Thanks for the troubleshooting steps that you've tried. 

 

I was informed by the Support Team that you contacted them and they will work on your case. Note that they can take a bit long to get back to you due to recent events affecting our operations. 

 

Have a nice day! 

Wilson M. | Community Moderator, Fitbit.
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‎11-17-2021 09:13

‎11-17-2021 09:13

Did you get an answer? Mine is doing the same thing.

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