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Can't setup Alta HR with my iPhone 12 mini

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‎07-30-2023 04:38 - last edited on ‎07-31-2023 07:34 by Fitbit Moderator

‎07-30-2023 04:38 - last edited on ‎07-31-2023 07:34 by Fitbit Moderator

I recently got a Alta HR. It was my dads, a long time ago. He lost the phone, with the account info to the fitbit app still on it. I just found it, and it wont pair to my iPhone 12 mini. I couldn't find anything on this, and i dont know how to pair/unpair it from the fitbit.

I need this fitbit to work.

Moderator Edit: Clarified subject

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‎07-30-2023 07:59 - last edited on ‎07-31-2023 07:35 by Fitbit Moderator

‎07-30-2023 07:59 - last edited on ‎07-31-2023 07:35 by Fitbit Moderator

Hi @CaptainCT  the iOS system requirements are a minimum of iOS 15. click to learn more.

Here is help in setting up - click for article.

See if anything in those articles helps you.

Stepping in the U.S.A. since September 2013. Android 14

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