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Cant access Fitbit account on new phone

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‎04-29-2020 07:42 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-29-2020 07:42 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

went from old samsung to iphone se and when i access Fitbit app on new phone it says that email is already being used. I can't sync fitbit Alta HR without accessing account. I can access account on laptop with Fitbit dashboard but dont see anywhere to add new phone?????Help please

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‎04-29-2020 08:53

‎04-29-2020 08:53

It sounds that maybe you are trying to create new Fitbit account on iphone.  Do not do that; just log into the Fitbit app in the same account/email.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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