03-14-2016 13:19 - edited 08-20-2020 18:43
03-14-2016 13:19 - edited 08-20-2020 18:43
One of the trickiest parts of getting started with a brand-new wristband tracker is simply learning how to get it clasped properly. The following post can help you with that!
How do I clasp my Alta wristband more easily?
We're confident that you'll be able to get your alta clasped with just a little practice. Don't be discouraged if it's difficult at first - it definitely gets easier over time!
How do I change my Alta wristband?
Fitbit Alta's wristband is detachable from the top and bottom of the tracker, so that you can replace it with accessory bands of different color or material. For help with detaching your Alta's wristband, check the steps in this help article, or watch the video below.
03-20-2017 16:39
03-20-2017 16:39
I think it's great, but too late for us who bought into the first model of Alta. Epic fail Fitbit. Poor design. Your second year model proves my point. Either your client base struggle to put it on or they are faced with devastation when they lose it when it pops off their wrists, like mine. Not once but Twice! Really they should admit defeat and help their loyal customers with a better solution !
03-21-2017 07:16
03-21-2017 07:16
03-23-2017 21:25
03-23-2017 21:25
I finally gave up, after finding the tracker on the floor twice. So I went to Amazon and found a good-looking metal mesh band. Easy to fasten, but it's heavy and the magnet moves so it becomes loose, although it doesn't fall off. Finally I went to Target and found a wristband that buckles. I just put it on the tracker, and I hope the third time's the charm.
03-26-2017 08:18
03-26-2017 08:18
I bought an Alta Fitbit a week ago. I was all set to return it because of the constant daily battle of getting the darn thing fastened. I suddenly came up with a perfect solution. I took it off my wrist and snapped the buttons in the band - still no easy task. I then undid one side of the top, detachable part of the band from the Fitbit, put the Fitbit around my wrist and snapped the top end of the band back onto the end of the Fitbit. So easy! No battles! Best of all, I don't need to return it! I hope this helps someone else who is frustrated by the difficulty of the snaps on the the band.
03-26-2017 10:22
03-26-2017 10:22
I had the same problem when my fitbit was new, but now it's much less stiff and pops on easily.
03-27-2017 05:13
03-27-2017 05:13
As you use it more, it gets a LOT easier to fasten. After a month or two, I could close the snaps with one hand.
03-28-2017 04:29
03-28-2017 04:29
03-28-2017 06:01
03-28-2017 06:01
Just to make sure you all know, the Buckle type bands for the new Alta HR fit the original Alta.
04-20-2017 13:24
04-20-2017 13:24
If this is a well known problem that almost all users seem to have, wouldn't a better solution be to just improve the band design?! I can't believe this issue never came up in product development/beta testing. Wouldn't making the device easier to get on and off make happier, and repeat, customers?
05-01-2017 10:18
05-01-2017 10:18
I have a different concern re: the Alta wristband. I have never had a problem fastening it. Instead, it often comes off when I am getting dressed or it catches on edges of furniture.
05-02-2017 06:00 - edited 05-02-2017 07:31
05-02-2017 06:00 - edited 05-02-2017 07:31
I haven't had that problem but when I first bought my alta, I read where people had that problem so I ordered some silicon bands from Amazon and they help. And they add a pop of color. I really haven't had any problems with the band.
05-02-2017 06:50
05-02-2017 06:50
05-02-2017 06:50
05-02-2017 06:50
05-02-2017 06:54
05-02-2017 06:54
05-02-2017 11:37
05-02-2017 11:37
05-04-2017 04:43
05-04-2017 04:43
So, @WalkingGal, I think I get it now. Your problem is not with the clasp but with the end of the Alta device itself, where the band snaps into place. Is that right? Have you tried removing the band and re-snapping it into place? Here is what I would suggest. Contact Support. They may be willing to send you a new band. Or, buy a new Fitbit or third party band. Either should snap on and stay in place without a problem.
05-04-2017 12:06
05-04-2017 12:06
05-05-2017 06:20
05-05-2017 06:20
05-21-2017 10:00
05-21-2017 10:00
Had mine several months - pain in the butt to get it on. Will not buy an Alta again unless wristband design changes
05-21-2017 10:27
05-21-2017 10:27
Good news, @Bubbamom! Last March or so, Fitbit released buckle type bands for the new Alta HR. They also fit the original Alta. Several colors to choose from! Easy to attach!