Compatibility of Fitbit Versa and Galaxy Note 9

[ShaktiShanti]

Greetings All,

Just bought the Note 9 last night...Does anyone have a solutions for keeping the sync for the Versa and the Galaxy Note 9? I seem to be able to receive the gmail messages but no text or phone notifications. How disappointing!

Thanks!

Shakti

[cemac1]

I've done that several times. Also.... have removed and reinstalled the
app on my phone. Still nothing.

Yes... devices have the latest updates.

Moderator edit: merged reply

[JuanJoFitbit]

@danyelefausto I'm so glad to hear that your Versa has been working properly. Thank you for sharing your feedback and helping us in this thread.

@cemac1 Thank you for trying the steps recommended above. Since the issue persists, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

See you guys around! 

[Keller-R]

This works! Only problem is, I have to do this a couple times a DAY!  Frustrating. Disappointed with this high dollar piece of crap. 

[JuanJoFitbit]

@Keller-R Thank you for joining us in this thread. I'm sorry about the experience you've had with your Fitbit Versa. I appreciate your feedback and comments.

I'd like to follow up and would like to know what troubleshooting steps you have tried so I can avoid providing the same information.

In the meantime, please make sure that your Galaxy Note 9 has the most recent app version installed.

Looking forward to your response! 

[Vsc094]

Hi,

I have 2 Fitbit Versas and Note 9 previously did sync with them. But I didn’t use the versas for few days and now Note 9 can’t find the watches despite them being kept next to each other. I have done as you said. No amount of switching off Bluetooth and reinstalling the app has helped.

What a waste!

[JuanJoFitbit]

@Vsc094, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the syncing issues that your Versa is experiencing with your Samsung Note 9, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Vsc094]

Where are the steps? All I could find out on that link was that Note 9 is compatible with Fitbit

[Keller-R]

The problem was a bad Versa. It was replaced. LOVE ALL ANIMALS

[JuanJoFitbit]

@Vsc094, I'm sorry for the late response. Regarding your question, the link is in my previous post, where it says "this help article". Please click on that link and it will redirect you to the link I mentioned.

@Keller-R, I apologize for the delayed reply. However, I'm so glad to hear that a solution was provided and you will be back on track with a replacement unit soon. Don't hesitate to get back if any question arises.

See you guys later.