help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Counting steps only some of the time?!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2020 08:19 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-24-2020 08:19 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Since I updated my app yesterday my Alta HR is only counting steps some of the time. It is incredibly frustrating! It never gave me problems before. I have deleted and reinstalled the app, reset the device, deleted and reinstalled the device, turned my iPhone off and on again, checked all the Bluetooth etc. settings multiple times—what is going on? 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-28-2020 04:59

‎01-28-2020 04:59

Hello @Purrplegirl, welcome to the Community forums. Sorry for the late response. 

 

I'm sorry to see that you've been having trouble with accuracy of steps recorded. 

 

Before considering other options, could you please provide a few extra details about this? Let me know if you mean that you're getting less steps at the end of the day than what you usually had or if you're able to see the device is not counting steps for certain periods of time during the day. 

 

In the meantime, please make sure that you've tried the restart procedure you mentioned as described in this article: How do I restart my Fitbit device? Then check if you continue to experience the same behavior. 

 

In addition, you can find more useful information about the accuracy of Fitbit devices here: How accurate are Fitbit devices?

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎01-30-2020 18:32

In response to DavideFitbit

‎01-30-2020 18:32

Hi, it’s definitely been working better lately but every once in a while I notice it happening again. Sometimes it won’t count steps when I’m looking at the step count display. Even if I stop looking at it and move my arms normally and count a test number of steps then check—it won’t have moved, it gets stuck on a number. The day I reported the problem it was doing it repeatedly and I’d say it didn’t count 2000 or more steps that day. It only seems to act up while being observed and now it only happens rarely. I don’t know what’s going on. 

Best Answer
0 Votes