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Days of exercise not updating

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‎01-27-2020 12:07 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-27-2020 12:07 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

In the past, as soon as I’ve surpassed 15-30 mins of exercise it would show in my days exercise goal. Friday I walked almost an hour and it never showed up as a day of exercise complete.

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‎01-28-2020 04:19

‎01-28-2020 04:19

Hello @twinrob2020 and a warm welcome.  I see that you posted similar threads in the Alta and iOS forums.  In order to get a "day" of exercise, you need to have an exercise that was recognized by the SmartTrack in your Alta.  It sounds like your SmartTrack feature isn't working properly.

 

The recommended first step when a tracker misbehaves is to restart your tracker.  

 

I also think you should follow your thread in this forum, not the iOS forum.  This sounds like a tracker issue, not an app issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-09-2020 13:18

In response to LZeeW

‎02-09-2020 13:18

I have chatted several times with fitbit that my alta us not tracking my  exercise and no one has been able to help me..  very frustrated

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