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Device not charging after randomly changing screens

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‎06-16-2019 07:03 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎06-16-2019 07:03 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

My Alta HR flashed through the all the screens rapid fire.  I read some of the troubleshoot suggestions so I let it die but now I can't get it to charge at all.  I have read all of the troubleshoot suggestions so I have already cleaned the charge ports off, tried different UBS ports, and I know the charger works since it will charge my wife's just fine.  Help?!

 

Moderator edit: Subject for clarity 

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‎12-13-2019 16:14

In response to RangerVet

‎12-13-2019 16:14

Hello @RangerVet, thanks for participating in our Community Forums, sorry for the delayed reply.

 

I appreciate all the information and details that were shared in your post, your effort and patience troubleshooting your device prior to posting are appreciated as well. Our Support team informed me that they provided you assistance with the difficulties experienced with your Alta HR. That being said, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need assistance with anything else besides this, see you around.

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