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Device not recording sleep stages

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‎02-07-2020 16:44 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-07-2020 16:44 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I get my sleep score but it does not show the stages of my sleep. It stopped working on my Fitbit HR. How do I get it back?

 

Moderator edit: Subject for clarity 

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‎02-11-2020 11:06

‎02-11-2020 11:06

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. Let me share with you that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages, find them as follows:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results you can  wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

I’ll be around if you need anything else.

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