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Device not recording sleep tracking at all

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‎02-18-2020 10:17 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-18-2020 10:17 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Fitbit has stopped recording sleep cycles and length of sleep.

Also very slow to sync during the day, especially first thing in morning - still shows previous day's step count

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4 REPLIES 4

‎02-18-2020 11:10

‎02-18-2020 11:10

Same here, it started last Saturday (2/15)

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‎02-19-2020 06:51

‎02-19-2020 06:51

Mine too. Sleep is blank.  2nd instance of this.  Maybe time to switch to Apple Watch.  Customer service didn’t help the last time.  

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‎02-19-2020 06:57

‎02-19-2020 06:57

Same. Started about the same time, too. I've tried resetting the Alta HR, no joy. Wearing it differently, no joy. Cleaning the sensors on the back of the Alta HR, no joy... Seems like a bug in the system?

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‎02-19-2020 23:47

In response to agba

‎02-19-2020 23:47

Mine started to do the same thing...starting Tuesday (est). Won't sync, wont track,  won't record.☹

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