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Device not tracking heart rate nor sleep

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‎01-11-2020 09:45 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-11-2020 09:45 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I first noticed it didn't sync in a timely way (by pc) unless I logged directly into fitbit application.

Then I noticed I lost my heart monitor. Underneath the heart is 2 dashes only. Obviously I can't track my sleep either now.

I have tried pushing the little button on my charger 3 times in 15 seconds and all it does is vibrate/light up my battery icon that is charging.

I called Fitbit Support recently who didn't help at all.

Other than the above problems, it still works to tell time, track my walking and charges.

Any suggestions- should I try Fitbit Support again?

 

Moderator edit: Subject for clarity 

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‎01-13-2020 12:07 - last edited on ‎06-09-2023 08:44 by Fitbit Moderator

‎01-13-2020 12:07 - last edited on ‎06-09-2023 08:44 by Fitbit Moderator

Hi @claire20, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and for troubleshooting your device prior to posting, I understand how frustrating this matter can be for you. Since you already received assistance from our Customer Support team regarding this specific issue, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

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