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Device only working when plugged into charger

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Device is up-to-date but doesn't track, respond, or sync unless it's connected to the charger. Doesn't appear to be a battery issue as the battery shows as being fully charged one connected to the charger. I have restarted the decide multiple times. After recently investing in multiple new bands, I want exactly expecting to upgrade... But this is frustrating and the user manual doesn't seem to be doing the trick.

 

Moderator edit: Subject for clarity 

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Did you ever get it fixed or how did you make it work?

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