help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device unpaired from my account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2020 16:40 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-02-2020 16:40 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

When I got my Alta HR, I set up my account and the device.  I was able to use it without any issues for well over a year now, but just this morning it started to display the setup website address.

 

The device is fully charged.  I tried rebooting the device via the charging cable, taking the device off my account and trying to pair it again, checked to see if the firmware needed to be updated (but it says I have the most current version).  Nothing makes the website disappear.  

 

Has anyone else experienced this issue or have any ideas on what else I can try?  I would like to try whatever I can before I resort to buying a new device.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-04-2020 14:20

‎02-04-2020 14:20

Hi @ScottMurata, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting your Alta HR prior to posting too. It seems that your device was unexpectedly unpaired from your account, this is the reason why the display is showing such information. That being said, can you please let me know which mobile device are you using? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Keep me posted.

Best Answer
0 Votes