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Device wont restart stats on a new day

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‎01-19-2020 09:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-19-2020 09:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

my fitbit wont restart a new day. it simply adds steps to yesterday

 

Moderator edit: Subject for clarity 

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‎01-20-2020 11:14

‎01-20-2020 11:14

Hi @Deb4208, welcome to the Community Forums!

 

Thanks for bringing this to my attention, seems odd that the stats on your device are not resetting at midnight as the way it was designed. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? If you haven't already done so, I recommend you to restart your Alta HR following the next steps:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

 

Keep me posted.  

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