help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Didn't receive my 40,000 step badge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2017 07:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎07-28-2017 07:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

I never received my 40,000 step badge and I don't know how to get it to show up. I did get the 35,000 badge for that day, but not the 40,000 badge. 

I didn't manually enter anything either. 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-28-2017 19:20 - edited ‎07-29-2017 16:33

In response to LucyAP

‎07-28-2017 19:20 - edited ‎07-29-2017 16:33

IMG_0564.JPG

 

 

IMG_0565.PNG

 

I know this is from a bit a go, but I got my 35,000 badge for that day, but not the 40,000 badge. It was over 40,000. All recorded by the Fitbit and not from another app or manual entry.  

 

I talked to someone at FITBIT and they fixed it for me.  Thanks!

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎07-28-2017 19:08 - edited ‎07-28-2017 19:09

‎07-28-2017 19:08 - edited ‎07-28-2017 19:09

Thanks for stopping by @ParkMom! Please double check that you are not using a third party app to log activities. Only steps recorded by your tracker, SmartTrack, MobileRun or MobileTrack are counted toward challenges.

 

To better assist you, please attach an screenshot of the date you have achieve the 40,000 or more steps. 

 

Keep me posted! 🙂 

 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes

‎07-28-2017 19:20 - edited ‎07-29-2017 16:33

In response to LucyAP

‎07-28-2017 19:20 - edited ‎07-29-2017 16:33

IMG_0564.JPG

 

 

IMG_0565.PNG

 

I know this is from a bit a go, but I got my 35,000 badge for that day, but not the 40,000 badge. It was over 40,000. All recorded by the Fitbit and not from another app or manual entry.  

 

I talked to someone at FITBIT and they fixed it for me.  Thanks!

Best Answer
0 Votes

‎09-12-2017 00:38

In response to LucyAP

‎09-12-2017 00:38

Same thing has happened to me, I received the 35,000 step badge but not the 40,000 step badge.  Step count for the day shows 41,413.  Could you help please.

 

Screenshot_20170912-083609.png

Best Answer
0 Votes

‎05-01-2020 03:24

In response to ParkMom

‎05-01-2020 03:24

It seems Fitbit does not give you a badge for the highest badge you've earned. It only gives you a badge for the next badge earned. For example, if you've earned the 35,000 step badge and then walk 50,000 steps you should get the badge for 50,000 steps. Fitbit will only give you the badge for the next highest level which would be 40,000 steps in this example.

Best Answer