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Do all trackers now require a membership fee?

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‎06-04-2020 14:02 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎06-04-2020 14:02 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

Why did my tracking features stop today? I can no longer click on + to open any of the trackers on my Fitbit app.  Does this now require a membership fee?

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‎06-05-2020 04:18

‎06-05-2020 04:18

Hello @Songbird8 and welcome to the Help Forums.  Fitbit certainly does not have a membership fee for everyday tracking.  But it sure soundalike the app is misbehaving.  Try the following:

  • Delete the Fitbit app
  • Restart your phone
  • Re-download the Fitbit app

Some app issues are specific to the Android app to the iPhone app.  What type of phone do you use?  Also, I am not clear about what you mean about tapping on the + sign to open a tracker.  Do you mean the + sign on a tile?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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