Exclamation mark on display - Stuck in firmware update

[Johnsonc16]

my fitbit was in the middle of updating with the app and then it just stopped and now has an exclamation point and wont do anything and my app now says it cant connect?!?! i have tried the restart thing where you plug it in and push the botton on end of charger 3 times and does nothing

Moderator Edit: Updated title for clarity. 

[Spayton9313]

Mine is doing the same thing 😞 I can't figure out anyway to get it to go away now 

[Johnsonc16]

so I decided to try it on my husbands phone again and it finished updating and is working now!

[Spayton9313]

Did you just sync it to his phone and it finished and worked? 

[Johnsonc16 · Accepted solution]

yeah.. i downloaded the fitbit app on his phone, linked the alta too it and it finished the update just fine- i think it just got stuck in the middle of mine

[CindyFitbit]

Hey @Johnsonc16 I'm glad to hear that you are up and running with your Alta! Keep the stepping up! 

@Spayton9313 welcome! Were you able too to update your Alta? I see that you are using an iPhone, in case you still need some assistance regarding this, theres a couple of steps you can try after a failed firmware update:

1. Restart your tracker.
2. If your tracker has call, text, or calendar notifications turned on, turn them off and try the update again. If your tracker updates successfully, turn notifications back on.
3. Reboot the phone and try the update again.
4. If you still can't update, try using a different device if you have one available.

Let me know, if you need further assistance, I'll be around! 

[Rinocat]

I have the same problem: Iphone 6, brand new Alta syncing for first time and the update stalls after entering the four digit sync code.  Finally, an exclamation (!) shows up on the Alta.  I have reset the alta at the USB cable and restarted the iphone - nada. This is frustrating considering its brand new...

[A_Goldie]

Same exact thing happened to me. I deleted my fitbit flex from the app and when I went to try my new alta, the code came up and once I tried to sync it, the exclamation mark appeared and it won't let me do anything.

Any help appreciated 🙂

[kreed82]

My new alta has an exclamation mark on the display and I can't restart. What to do?

[Jb1021]

Hello. I have tried all of these things and it still will not work.... I emailed Fitbit a few days ago. Can you please help? TIA.

[mabrenk]

try redownloading the app, that worked for me

[SirRatto]

Just bought brand new Alta, synced with phone, then went through the update. the update failed and the Alta just has an exclamation mark now. Cant restart the Alta or get it to resync. Help!

[ErickFitbit]

@Rinocat @A_Goldie @kreed82 @Jb1021 As a couple of days have passed since you last posted here, I wanted to reach out to confirm if you were able to get the issue resolved or not? If not, try a restart with these instructions. Let me know if that helps.

@SirRatto Try restarting the Alta with these instructions. If it doesn't work the first time, try it a couple more times. That should help you get back on track.

[Sgsling]

Kreed82 were Yiu able to get your problem resolved? I got my new Alta 4 hours ago and have the same problem. I am
So disappointed!!

[Sgsling]

Got my new Alta 4 hours ago! The app doesn't update, the tracker doesn't reapond to any taps or touch and now, after having kept it on barge for some time, it shows an exclamation mark. I've put it back on the charging dock but I don't think it's charging anymore either. So disappointed!

[CindyFitbit]

Hey there Fitbiter @Sgsling! It's too bad to hear that, please make sure to follow the steps described on this post about "Failed iOS firmware update". 

Let me know if the issue persists, I'm always glad to assist! 

[trisha33]

Hi Cindy,

The suggestions did not work, unfortunately.

I used another phone, downloaded the app. When I add Alta in Devices, says "Update Application to continue" but app is up to date already.

I used Fitbit Connect on laptop, says "Found your tracker, enter 4 digit code" but my Alta is still showing the exclamation nark

[CindyFitbit]

Thanks for getting back and for trying the recommendations @trisha33! At this point, I think the best step would be getting in touch with support so they can further investigate and evaluate your case. Last but not least, welcome to the Community! 

See you around! 

[Swtnlo15]

Hi Cindy. My boyfriend is also experiencing issues with his Fitbit Alta. The same circular symbol with an "!" in the middle. I tried the method you had given to restart the fitbit from both a power adapter and a computer usb port. After trying several times, I still had no progress in restarting. I believe he also ran into this problem in the middle of the update like the previous user. Help!

[CindyFitbit]

Hey there @Swtnlo15 it's great to have you here! If you and your boyfriend have followed all our recommended troubleshoot for failed firmware update and the issue persists, the best call is getting in touch with support. I'm sure they will be glad.

Keep me posted and welcome to the Community!