Exclamation mark on display - Stuck in firmware update

[Johnsonc16]

my fitbit was in the middle of updating with the app and then it just stopped and now has an exclamation point and wont do anything and my app now says it cant connect?!?! i have tried the restart thing where you plug it in and push the botton on end of charger 3 times and does nothing

Moderator Edit: Updated title for clarity. 

[gemma420]

I am having the same issue.  I tried all of the steps in the solution, but none work.  My fitbit will not reset, i have turned bluetooth on my phone on and off, turned the phone on and off, and tried connecting to two other devices.  I only get an error that it can't connect to the tracked.

[Hannannah]

I have the same problem! To start with it but wouldn't display anything, now this morning the little exclamation mark. Happened during update. Desperate to fix it; love my fitbit 😞

[Amy59]

I'm also having same problem, red exclamation point, stuck in syncing loop. Had been working fine. Tried rebooting alta, phone, reinstalling app... nothing. Seems like this is a common problem. Hopefully customer service can help. I'm ready to go back to $20 pedometer

[Roxanne71]

 My fit bit ist stick with an exclamation point. Help I've only had it a few months

[Rage_Cornago]

My Alta has been stuck on the "battery with exclamation mark" and tried rebooting the device countless times but to no avail. Please help.

[AnnieFitbit]

Hi everyone! I'm happy to see new faces around in the Community! Happy to welcome you all. 😄

In this case, my best recommendation is to follow the troubleshooting tips my friend @CindyFitbit provides in her post. They will help you out with this!

If you have tried them with no success, you can try removing your tracker from your account, and then setting it up as a new device. During the set up, the tracker automatically prompts you to update, so that will help you out with the update. 

You can also try using a different device for updating. 

Let me know if you need anything else! 

[firmwarelol]

G'day I come from land down under. I have tried everything know to mankind to get my bloody Alta unstuck from me bloody firmwar update. Nothing has worked, is there an actual solution to this problem or are you fellas just pulling ma winky. Need it working to chase the roo's in the outback. 

This is a serious Question please help urgently. (PS my wifes Apple iwatch doesnt get this same problem) 

Cheers Billy 

[AnnieFitbit]

Thank you very much for joining us @firmwarelol! Happy to see you here. 

Thank you for taking the time for trying all the tips that have been provided for this situation. To confirm, have you tried removing your tracker from your account and setting it up as a new device? That can help your tracker get passed the update state and work normally. 

If you have, don't worry. I'd recommend contacting our Customer Support and they will gladly assist you further with this. 

In case you have any further questions, don't hesitate on letting me know! 

[ESwiedom]

Just wanted to share my fix.  Deleted the device from the app.  Closed the app.  Reset the fitbit (pressed button on USB cable 3 times).  Opened the app.  Added the device again.  Good to go.  

[AnnieFitbit]

Thank you very much for sharing your fix @ESwiedom! Incredible idea to keep in mind! 😄

By the way, if you have time please check our Discussions board, where you will find other members sharing their experiences and tips for an active lifestyle.

I'll be around in case you have any questions! Happy Holidays. 

[adelereilly]

I have done all of these things and it is still stuck on the exclamation mark? iv reinstalled and restared my phone and restarted my fitbit over 10 times im trying plugging it into computer and it keeps saying cant conect?

Moderator edit: Format. 

[AnnieFitbit]

Thank you for joining us @adelereilly! 

First of all, please make sure your tracker is fully charged, as that would ensure the connection of the tracker with your account, during the update. 

If it's fully charged and still not updating, you can try setting up your tracker as a new device. During the set up, your tracker will automatically prompt you to update. 

If you keep having issues after trying this, my best recommendation is to contact Customer Support, and they will gladly assist you with this. 

Catch you later! 

[Cynz]

I also wanted to share my fix. After having a look around some threads I thought I'd try turning my phone off and on again. It worked. 

[MaginB]

It's great to see new faces around @Cynz! 

Thanks for sharing your troubleshooting steps I'm sure this will help many users. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

[Leroy99]

Same problem here. Stop patronising us. And fix your product. I am on my third Alta. returns two. Fix it!!!! Stop making us all endlessly go through the same "turn it off and on" bollocks!! Seriously!!!??

[MaginB]

Hi there @Leroy99! 

I totally understand your frustration, I appreciate your feedback Fitbit is always trying to improve their products and services and your voice is being heard.

If you're still experiencing this inconvenience after performing the troubleshooting steps mentioned before, I recommend contacting the Support Team who will kindly help you in order to get you back on track. 

See you around! 

[sherylrice]

I got this for Christmas and it was working fine.  I tried to check the time and it was dead even though I charged it a couple days ago.  I plugged it in to charge and I have the exclamation mark. I did the reset button 3 times.  I have a galaxy S7 phone and I don't know what to do.

[MaginB]

Thanks for visiting the Community @sherylrice! 

Thanks for trying the restart, that's a good way to start to troubleshoot this issue. I recommend performing the charging best practices and keep an eye on it. 

Keep me posted! 

[yantis0524]

To get rid of the exclamation point, you have to go into devices on the fitbit app and unpair your fitbit. Once you re-add the device, the exclamation point will disappear. Also, only try to set up the fitbit once it is fully charged.

[MaginB]

Welcome aboard @yantis0524! 

Thanks for sharing your troubleshooting tips, I'm sure this will be very helpful for many users. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!