Factory Reset for Alta?

[madamlestrange]

How can I factory reset my alta?

[Misscocoapops]

My Alta won't connect to my iPhone 6. It just keeps saying 'searching'. 

Ive tried to reset it and nothing happens. I press the button for 2 seconds 3 times and the logo doesn't come on. 

What do I do besides throwing it at the wall?????? 

[Julia_G]

Hi, @Misscocoapops, is it plugged in and charging when you press the button?

If you cannot get it to restart, you may need to get in touch with Fitbit Customer Support (contact.fitbit.com) and get them to talk you through the set up.

Don't throw it at the wall!

[Misscocoapops]

Thanks for your reply. 

I ended up doing a live chat with Fitbit customer support. They were extremely helpful, we sorted it out eventually. 

I had to reset my Alta, reset my phone, it took a couple of goes and it did end up working. 

[elainegeorge50]

Cannot get my new fit bit alta to pair with device

[Misscocoapops]

Hi Elaine. I had the same issue with my Alta. I went on to the Fitbit customer support page, and did a live chat with customer support and it got sorted out. 

You can try it yourself, google how to reset the Alta and do that, then turn off and on your device. If that doesn't work I'd suggest contacting customer support b

[Carlotta5]

What kind of device are you trying to pair it with? I have had no problem pairing with IPhone 7... my sis paired with her computer
Carlotta

Sent from Carla's iPhone 🌸

[Rachaelday]

I'm not having a problem

[eustacia515]

Thank you. This was helpful

[hjsullivan]

 I understand now that there's no factory reset for the Alta that I have. My Alta was replaced due to battery function.  The old one still works, but you need to charge it every other day. My mom is interested in buying a Fitbit so I suggest she tried my old one for a couple days. Having to charge it every other day just trying it out, doesn't seem like a big deal. Anyway, we cannot get my old FitBit to connect to her phone. Why is this?

[Carlotta5]

It might not have enough battery strength

Sent from Carla's iPhone 🌸

[TiredCNA]

I don't have a button on my charge cord. The only button I see on a charge item is the charging dock I got with it. 

[Rachaelday]

It's on the usb cord. I barely seen mine

[hjsullivan]

It is actually fully charged 😞
Maybe I'll try the dongle over the weekend

[Carlotta5]

It's just a small circle on one side of cord... nothing on it says that it's a button.

Sent from Carla's iPhone 🌸

[Carlotta5]

If it's not holding a charge for longer than a day it might not be enough for a proper sync

[Ecw7]

I've tried the reset, I get the logo and the version number and then it goes back to being stuck on the setup link. What do I do???

[Misscocoapops]

The quickest and best way to get help is to go onto the Fitbit website and contact customer support. I did mi e through a live chat and it was very easy and helpful. 

[AriB16]

I tried this a couple of nights ago, and it helped out the most! Thank you so much for sharing! 

[Joyceboswell]

I cannot find the button on the charger to reset my fitbit alta

[nandroid]

Mine doesn't have that button. Flex charger does. Alta doesn't