Factory Reset for Alta?

[madamlestrange]

How can I factory reset my alta?

[ccjackycc]

I guess there’s something wrong with your battery 

[LizzyFitbit]

Hi @SunsetRunner. Welcome on board.  @ccjackycc, it's nice to see you around and thanks for stopping by. I'm sorry for the delayed response.

@SunsetRunner, thanks for letting me know about your Alta, as well for the troubleshooting steps that you've tried. I've been informed that you already have a case created with the Support team and they're providing you assistance with this. I'd recommend to continue working with them so they can help you.

I'll be around if you need anything else.

[TopekaJDA]

The instructions on resetting the fitbit alta did not work for us. The fitbit will charge but the charge does not last a day.

[LizzyFitbit]

Hi @TopekaJDA, welcome to the Community!

Thanks for letting me know about your Alta, as well for your efforts while trying the restart. Since the battery isn't lasting, please verify that you're charging it by plugging the charging cable into a USB port on your computer or using a UL-certified USB wall charger. The battery level will also depend on how frequent you're using its features. For that reason, please check this help article that includes tips to improve its battery life.

Give it a try and keep me posted.

[SunsetRunner]

I have gotten a new Alta which works better. I no longer have the defective Alta.
Thank you

Sent from my iPhone

[TopekaJDA]

We have done all of the things suggested. The Fitbit doesn’t last a Day so it’s not just use.

Sent from my iPhone

[annnacarmina]

I got my Alta HR from a friend. She already removed it from her account and all that. I have it paired with my phone and on my account but for some reason whenever we're together, my alta HR picks up her texts and calls. Is there any way to unpair my alta hr from her so I dont get her notifications?

[Julia_G]

Hi, @annnacarmina , yes!  In addition to removing it from her Fitbit account, she will need to remove it from her Bluetooth connections to her phone.  She simply needs to go to her phne’s settings, chose bluetooth settings / devices and remove/ delete the Alta.

Hpefully it will be clear hw to do this, but if yu need more help please just post again letting us know what phone she uses and someone will have more detailed instructions.

Enjoy your Alta HR!

[LizzyFitbit]

Hi @SunsetRunner and @TopekaJDA, I'm glad to see you again. @annnacarmina, welcome to the Forums. @Julia_G, thanks for stopping by, as well for your great help! I'm sorry for my delayed response.

@SunsetRunner, thanks for keeping me updated, and I'm glad that your new Alta is working correctly. I'm sure you'll crush your steps!

@TopekaJDA, I appreciate your efforts with the steps posted above, and I'm sorry that the issue keeps persisting. I've gone ahead and requested a case on your behalf so our Support Team can give you a hand. You'll receive more details via email, so keep an eye on your inbox.

@annnacarmina, thanks for joining to this conversation, and it's great that you got an Alta HR from your friend. About the notifications, I'd recommend the steps suggested by @Julia_G. If her notifications are still going through your device, feel free to reply back.

Hope to see you around! 

[Gustavow]

My Alta is stuck in the ! after an update that never ended. Tried the restart but still not working. I’m losing faith. What do you recommend?

[elvis66]

The link listed Sunset Runner doesn't work.  Can someone fix it as I cannot reset my Alta

[Julia_G]

Hi, @elvis66 the link for instructions to restart your Alta is here

[LizzyFitbit]

Hi @Gustavow and @elvis66. Welcome to the Forums. @Julia_G, thanks for your great help. I'm sorry for my delayed response.

Thanks for trying the steps posted in this thread, as well for letting me know about your Alta's behavior. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

Feel free to reply back if you have another question.

[Iceman605]

KellyKenney,

 I tried what you said on my gfs Fitbit Alta n it doesn’t work

[lkberlin]

This link no longer works - where are the instructions for how to reset an Alta? Can't find them anywhere...

[JoyBotts]

my Fitbit Alta kemp’s dying while it is on my arm, then when I plug it in to charge, it says it has at least 70-80% left. Or if I take it off to bathe or shower, when I go to put it back on, it will be dead. Then I plug it in and the same thing happens.

[SunsetRunner]

I’m having the same problem. Worked fine for last 18months but last weeks his started to happen. 

[2lew]

My new Alta won't reset. Followed instructions, but don't get the logo, just battery icon. It has stopped tracking sleep, other stats working fine. Suggestions? 

[2lew]

Same here, no logo

[Montez177]

Ok so I took the advise about restarting my Fitbit Alta hr and my Fitbit is responding but it just keeps flashing the battery icon is that normal?