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Feedback about Alta HR turning off

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‎04-24-2020 09:06 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-24-2020 09:06 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Alta 11mon old and started acting weird, dying and unresponsive when fully charged. would reset, last about an hour and then die again. not a battery issue because when reset still says fully charged

 

engaged with Chat support - they kept not answer the question : is this a software or hardware issue, why is this happening?

Answer kept being :here is 25% off a new more expensive device

Me: why dont they even make this one anymore? shouldnt i expect more than 11 month? Turns out my first one died at 6 months and the replacement isnt under the 1 year warranty because it doesnt transfer over. so in 16 months 2 devices die.

the worst part was the chat person just sent some bs "oh i have not hear from you so i am ending the chat" and immediately vanished.

Poor form Fitbit. not only faulty devices with no explanation, but terrible customer serice

 

Moderator edit: Subject for clarity 

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‎05-13-2020 19:14

‎05-13-2020 19:14

Hi @SleepScore, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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