I’m in the same position. I registered mine on Dec 31, 2016. By July my 1st Band was falling apart. A week into this year my replacement band (a newer version for the Alta HR) has also come apart. I can’t wear it as the connection is very loose and I’m worried I’ll lose my Fitbit.
i contacted support but because the device (not the new band) is outside the 1year warranty, I am SOL. I’m not interested in spending $40+ for a new band that will have the same issue in another 6 months. It’s pretty disappointing that Fitbit feels that a 6 month life span on a strap is acceptable - especially when it’s purpose is for fitness. I’ve had much less expensive fitness watches that have last a whole lot longer. I was impressed initially with how easy it was to replace my first band when it failed under warranty, but I figured it was just a flaw in that particular band. I’m now realizing this is a chronic issue that is being dealt with very poorly. Clearly the design of the Alta & it’s bands is a problem. All I can do now is wear my Alta in my pocket but it’s lots it’s usefullness for moving reminders, text notifications and a watch.
Super disappointed. My dad bought this for me as a Christmas gift and I feel like he wasted $170.
