Fitbit Alta HR Will Not Sync to Any Device

[tiahna225]

Hey there,

I have tried every recommended tip and trick to sync my fitbit to either my laptop or phone. Neither of which have worked.

I have a Lenovo Yoga laptop and an Oppo Ax7. Both of these devices have previously had no issues with connecting with my fitbit via the fitbit app.

So far I have tried:

• Restarting the fitbit
• Restarting my devices
• Reinstalling the fitbit app
• Removing my fitbit in order to add it again
  • Then fitbit can not be added again to the app

Every once in a while this will work on the desktop app after 15 minutes of loading, then will not work again for another month. Help!!!

[Odyssey13]

Hi @tiahna225  

it's not so much the phone as it is the operating system and bluetooth versions. I don't see your phone on the list.

 here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "