Fitbit Alta HR is not charging

[Mayoush]

Anyone can help please, the battery was fully empty, tried to recharge, it shows full suddenly empty and a message appearing on the screen V26.63.02

unable to turn the device on and unable to charge.

it is not vibrating when I connect the charger

Moderator edit: Updated title for clarity

[NellyG]

Try restarting itnseveral times in a rpw and see ifbthat fixes it. Let us know how you go 

Restart your tracker

[Mayoush]

Thanks Nelly, but still nothing, it is not even vibrating and I am still getting this message V26.63.02

When I unplug it, the device is dead basically. 

[NellyG]

Oh dear. You had better contact Support then (link in my signature)

[TrudiC]

Hi,

This reply may no longer be needed, but I just had the same thing happen to me.  I cleaned the connection pad on the back of my watch and the connector and it started charging straight away.  Hope this helps. 🙂

[SunsetRunner]

Trudi, I was having the same problem.  I cleaned the connections and now it is charging.  Thanks.

[Euphoricfade]

May i ask how you cleaned them ??

[TrudiC]

Hi there, i just used a soft dry cloth in the first instance. Next, i added some water to the cloth just to moisten it slightly, cleaned the contact again and dried them by wiping with ano tyher dried cloth.

Worked well for me and have had no further issues.

Hope this helps.

Cheers,

Trudi

[Euphoricfade]

Thank you so much !!

[TrudiC]

My absolute pleasure! Hope it works for you. 

[NellyG]

The official contact  cleaning suggestion is to use an alcohol wipe.

[SunsetRunner]

Took a q tip dipped in rubbing alcohol (don’t saturate the tip, just a quick dunk) and cleaned the nodes on the fit bit.

Sent from my iPhone

[FerdinandFitbit]

Hi there everyone! Good to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems getting your Alta HR trackers to respond. Thanks for all you've tried. I'd like to help you out with this.

@Mayoush, I've escalated your case to the Support Team for them to help you out. You should receive an email with more instructions. If you need more help, let me know!

Thanks a lot for the help here @SunsetRunner @TrudiC!

@Euphoricfade are you still having problems with your tracker? If so, let me know. I'll be happy to help you out!

[MrsRo]

Hey I’m having the same issue. Can you open a case file for me as well?

thanks

[kpatters]

My battery is no longer charging and I've tried cleaning with rubbing alcohol to no avail.  How do I know if I should try getting a new charger, vs the device itself is kaput?

[thomblackburn]

add me to the list.  no amount of cleaning has remedied this.  please let me know how top proceed.  thanks in advance-

[kpatters]

I ended up getting tech support via chat function - somehow they diagnosed it remotely and determined I needed a new charger, which I ordered off eBay and it has worked fine since (April 2018).  Good lucK!

[Blaze3]

Thats what I did and I'm still having problems.