Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Alta HR not displaying anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

My Alta HR is charged and the green lights are flashing but there's nothing on the screen; it's black. I've tried resetting, charging it overnight, standing on my head and chanting, etc., but I can't get it to display anything at all. I welcome anyone's sage advice. 

Thanks!

Best Answer
31 REPLIES 31

How old are your fitfib’s

Best Answer
0 Votes

Same here. Recording activity on the app but screen is blank

Best Answer
0 Votes

Same problem.  I'd like to know if it can be reset, or just thrown out.

Best Answer
0 Votes

Contacted Fitbit and looks like it's too bad, too sad, since it's no longer under warranty (I bought it in January 2019). Best they could do was offer me a 25% discount on a new one. Don't think I'll bother.

Best Answer

Tried resetting mine  several times today. No joy. 

Best Answer
0 Votes

Got mine in 2018 so no warranty for me either. I'll get another one eventually. 

Best Answer
0 Votes

Mine is the same, however on the app it also says “no device found” And won’t sync. It’s a bit disappointing to have to throw out a device that is less than 2 years old!?

Best Answer

Hi, My Fitbit Alta HR also stopped charging and turning on at all. I reset it several times over the last three days by holding down the button for 3 seconds over and over. It worked twice, but today won't turn on at all. It is about 2 years old. Please advise.

Best Answer

Oddly enough mine is the same age so out of warranty! Still tracking activity to the app but no display. Resetting didn't help. 

Best Answer
0 Votes

Very odd that we're all having this issue at the same time with these fitbit. Do you think they're only built to last 2 years so you'll buy another or is that overly cynical? 

Best Answer

Mine went blank yesterday, stopped recording steps. Recharged it last night, this morning it worked for a short time, now it's black as night. 

 

Do you think it's possible Fitbit decided to shut this model down for everyone?

Best Answer
I was wondering if that is possible, but mine is still sending info to the
app on my phone. Just the screen is blank. I bought a new one--different
brand.
Best Answer
0 Votes

From what I can see posted here it's b very odd we're all having this issue with the same model fitbit at the same length of time since purchase. 

Best Answer
I’ve had mine for 6 yr’s.

Sent from my iPhone
Best Answer
0 Votes
agreed
Best Answer
0 Votes

Yep. My Alta HR died a year and a half afterwards, too. When I contacted support they offered me the same 25%. Considering that Fitbit is the leading company for fitness trackers, you'd think their products would last a bit longer. 

Best Answer

@SunsetRunner wrote:

Very odd that we're all having this issue at the same time with these fitbit. Do you think they're only built to last 2 years so you'll buy another or is that overly cynical? 


No, that's certainly not cynical. Yes, I definitely think they're only built to last 2 years [or less] so we come back and buy another.

Best Answer
0 Votes
Donna,
My Alta is temperamental. It works in the morning, after a night on the charger, but then stops working about 4-5 hours. I cleaned the charging contact points with rubbing alcohol last night, but this morning, it stopped working again. 
I decided to reset it this morning, and am waiting to see what happens next. 
I have about 2 dozen wristbands for the Alta that I will grieve if I have to buy another model Fitbit.
Joyce
Best Answer
Mine has been doing the same throughout the day. Works / no work. I have a bunch of bands too.

Sent from my iPhone
Best Answer
0 Votes