help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Alta HR went dark

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2021 06:39 - last edited on ‎03-19-2021 11:43 by Fitbit Moderator

‎03-14-2021 06:39 - last edited on ‎03-19-2021 11:43 by Fitbit Moderator

Yesterday, my Fitbit (HR Alta) went dark on me. This happened once before, and when I plugged it into the charger it came back.  Not this time, though.  It came "alive," so to speak, but is stuck on yesterday's data  (unless I walked 9,000 steps in my sleep, which I'm pretty sure is unlikely). Any suggestions, or is it just dead?  It is definitely fully charged since yesterday morning.

 

Moderator edit: subject for clarity

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-19-2021 23:06

‎03-19-2021 23:06

odd that mine did the same (except won't come alive at all) around the same time as yours... I wonder if fitbit launched a bad update?

Best Answer

‎03-20-2021 09:26

‎03-20-2021 09:26

Same here. Went dark. Stopped tracking my steps. I plugged it in (it’s now fully charged) and it did track my sleep last night but is still dark. I set a test alarm and it did not vibrate. 

my money is on a bad update. Any suggestions?  I can’t afford to buy a new one, so I might be SOL. 

Best Answer
0 Votes

‎03-20-2021 13:08

In response to Allyson1derland

‎03-20-2021 13:08

So now it seems to be tracking everything when I look at the app but the band itself is dark, so no watch-style features. Also, the alarm did work. 

again, my money is on a buggy update. 

Best Answer
0 Votes