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Fitbit Alta Time and Date aren't Correct

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‎09-30-2021 08:12 - last edited on ‎09-30-2021 11:53 by Fitbit Moderator

‎09-30-2021 08:12 - last edited on ‎09-30-2021 11:53 by Fitbit Moderator

Hello, my fitbit alta isn't sincronized either with time nor date. I've tried restrarting it by attacking the plug to the computer and pressing the button on the cord three times, but nothing. Plus, I went in the settings section to put the manual time change but it is already correct in Rome. I live in Italy so the time should be 17:09 instead it says 14:28, plus the date is four days back (26/09). If you could help me in any way I would be thankful,

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‎09-30-2021 11:53

‎09-30-2021 11:53

Welcome, @sofianguast ! It's great to see you around.

 

Thanks for the details about the syncing difficulty and for trying some troubleshooting upfront. I recommend you to try the rest of the troubleshooting steps from this help article: Why won't my Fitbit device sync? to sync the correct date & time to your Alta.

 

Hope this helps.

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