Fitbit Alta Won't Turn On

[AbsTheAwesome]

I have tried restarting my fitbit.

Yesterday I looked at my fitbit and it said I had 3000 steps. A few minutes later I went to look again and my fitbit stayed black. I just ignored it.

Today I tried to look at my steps and it wouldn't work! I came back here to look and restarting didn't help. I tried everything I could think of! Whenever I try to connect to the app it says "looking," and never does anything.

Please help!

Abigail

[MaginB]

Welcome to the Community @AbsTheAwesome! I hope you're doing great! 

Let me help you out, try fully charging your tracker make sure charging it correctly check out the video attached on this article. Then try doing the doing the restart again 2 or 3 times in a row and make sure you're following the instructions that @CindyFitbit shared. 

Let me know how it goes! 

[AbsTheAwesome]

Thank you @MaginB! I'll make sure to do that. The problem is, I don't know when it is fully charged because the screen stays black.

I recently went on vacation. When I got out of the car my fitbit charger fell out of my lap. My fitbit died during the trip, and when we got back some kind person had put my fitbit charger on the door handle. It had rained while we were gone, so I don't know if when I charged my fitbit some water got into it....?

[AbsTheAwesome]

@MaginB My charger worked a few days ago, so I am 99.9% sure that my charger is completely fine.

[AbsTheAwesome · Accepted solution]

I have figured this out with the Fitbit team (new fitbit).

[MaginB · Accepted solution]

@AbsTheAwesome It's great to hear that you're getting a replacement ! Once you get it follow these instructions to set it up your replacement: 

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue. 

Catch you later! 

[ladyperson]

I have had my FitBit Alta for two days and it won't turn on. I've double tapped,I've plugged in. I don't know what else I can do

[MaginB]

It's great to see you around @ladyperson! 

I recommend practicing the charging best practices and keep an eye on it. Also take a look at the video below just to double check that you're charging it correctly.  

Let me know how it goes! 

[OdenM]

Hey, my Alta will not run today, but it did last night.  Charged all day and stays black.  Is the only answer a replacement? I just got it in December.

How do I start the replacement process?  I love my Alta.

[MaginB]

It's great to see new faces around @OdenM! 

It's a shame to hear that you're experiencing this inconvenience. As a first step I recommend following the charging best practices and then try doing the restart 2 or 3 consecutive times and keep an eye on it. 

Let me know how it goes, I'll be around! 

[Gail72]

Like many others on here, I cannot get my Alta to show any sign of activity on its screen. I have logged 10 steps since fully charging and syncing it about 20 times since buying it yesterday. I wore the fitbit Alta all day today and clocked up over 10000 steps but still shows 10 from when it was first synced. My husband bought an Alta yesterday and he has had no problems. I have tried all the suggestions on these forums. Now I am left extremely disappointed and frustrated and will be returning the item to the store when I get back to UK. This was bought to use on holiday so its very annoying!!!! 

[J1Sharisse]

I have already replaced my FitBit ALta once and no it's out of warranty. It will not turn on from overnight charging. I shouldn't have to purchase another one and I've already connected it to a computer and held down the button the charger. Nothing is working. I am not happy at all.....!

[LucyAP]

Nice to see you here @Gail72 and @J1Sharisse! Please confirm that you have followed the suggested tips to restart your tracker in this post. If after this your tracker continue behaving as you describe, please let me know.

Keep me posted! 

[J1Sharisse]

Yes I have. I've also called customer service and they offered me a 25% discount off a new one. But why would I do that? This company only stands behind their product for a year.

Sent from my iPhone

[LucyAP]

Thanks for your reply @J1Sharisse! I appreciate the thorough feedback for the Fitbit policies, customer service, and devices.

Since you received the 25% discount option as per our Warranty Policies please know that this is the best option to help you get back on track with the Fitbit family and I'm sure our Customer Support team will be more than glad to help you further with this.

Catch you later! 

[Sgarza1977]

I'm having the same problem.  I've tried charging it, and it won't turn on! How do I get it to turn on? 

[Gail72]

I had to return mine as it was faulty.....hope this helps!



Sent from my Samsung Galaxy smartphone.

[LucyAP]

Thanks for sharing your experience with Alta @Gail72! Welcome to the Forums @Sgarza1977! Have you tried @MaginB great advice? As suggested, restart your tracker and make sure that you are charging your Alta as recommended. 

Also, you may check this help article to see Why isn't my battery charging? that includes a couple of tips to ensure that your tracker is charging. 

I hope to hear from you soon! 😉 

[Gail72]

Hi my alta was faulty I returned to the shop and get a replacement.



Sent from my Samsung Galaxy smartphone.

[LucyAP]

Thanks for the update @Gail72! It's good to hear that you are back on track. Feel free to post back if you need extra help or if you have extra questions.

Also, I'd like to encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 🙂