Fitbit Alta doesn't work unless plugged in to charger although battery shows at full

[AngieBrown]

My Fitbit is nearly 3 years old and working fine then suddenly the display was lost, activity tracking and synching and although on checking the battery is full. Display and synching only possible when the Fitbit is plugged in through charger

[ShelleyPowell]

Hi Andrea-

I purchased it at Kohl’s in November 2017, and it did come with a charger. However, there is no button on the charger that would allow me to restart the Fitbit. Thanks for reaching out 

[theredhare]

Andrea, 

Got my new charger with a button (Thank you Fitbit for giving it to me free of charge).  

I reset and it is working for now.  Hoping it will last.  

My main complaint about getting a discount on a new model is I have purchased over time at least 4 different bands for my Alta which will not work on anything else.  If I have to opt for a model, I will have to put out more money again.  I love the size of the Alta and the bands I have.  

Plus if this is an Alta issue, Fitbit needs to come out and say something because there are still secondary sellers out there selling them online.  People need to know.  

[hutchsa]

>From reading all the post I don't think there is anything to be done for
the Alta. My husband purchased a charge 3 for me . I have always enjoyed my
Fitbit . Thanks for getting back to me.

[AndreaFitbit]

Thanks for getting back to us @ShelleyPowell, @theredhare and @hutchsa. I´ll be happy to continue assisting you. 

@ShelleyPowell , thank you for letting us know that your charging cable doesn´t have a button. Please check if the button is close to the USB port and I went ahead and created a case on your behalf for further assistance. Let me know how it goes.

@theredhare, I´m glad to hear your Alta is working now and really appreciate your feedback regarding the bands and Alta size. 

@hutchsa, I´m happy to hear that you have a Charge 3 now. 

Thank you for being part of the Fitbit Family and keep on visiting the forums. 

[Kazb29]

Hi , I experienced the same issues too. It worked perfect then it was put back on the charger and shows that the battery is full but as soon as I put it back on my wrist it registers nothing and the screen in blank. 

 I’ve tried the reset and that did nothing.its all really frustrating. 

[Pamc1113]

Having the same issue with mine as well. And my charging cable does not have a button on it. 

[AndreaFitbit]

Welcome to the Fitbit Community @Kazb29! It´s nice to see new faces around. I´ll be glad to assist you with your Fitbit Alta inquiry. 

I got in touch with our support team and they informed  me that will contact you soon. Please check your email.

@Pamc1113, thanks for getting back to us. I went ahead and created a case on your behalf and a customer support representative will assist you with your charging cable.

Please let me know if you need further assistance. 

[zeenpark]

I'm suffering from same issue now. It started shutting off ramdomly although I check my bettery status as full in few hours before. Funny thing is, when I check bettery status after turn it on by connecting charging cable, screen still shows my bettery is still full.

How frustrating it is when I realized my fitbit was down during 20 kilometers of walking...

[AndreaFitbit]

Welcome to the Fitbit Community @zeenpark. It´s nice seeing new faces around.  I´ll be glad to assist you with your Fitbit Alta display inquiry. Thank you for letting us know that battery shows full when you check on it. I´m sorry about what happened with your 20 kilometers walking. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

Keep on visiting the forums. 

[janna_gale]

I am having same issues with my Alta. I have already followed the instructions from one of your live chat agents but nothing good happened. It is a bit disappointing because I  always handle my tracker with care.

[AndreaFitbit]

Welcome to the Fitbit Community @janna_gale. I'll be glad to assist you with your Alta inquiry. Thank you for letting us know that you have already followed the instructions from one of our live chat agents. I understand how you feel and appreciate your comments regarding the care you give to your product.

I would recommend keeping in touch with our team since you have already followed their instructions and they will provide you with a solution.

Please let me know how it goes. 

[Jayneperkins]

Hiya they replaced mine straight away

[AndreaFitbit]

Thanks for getting back to us and for letting us know that our team replaced your Alta right away @Jayneperkins. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums. 

[janna_gale]

Wow, good for you. I forgot to mention I'm way past the warranty period. I have my Alta for more than 2 years.

[Kaylaburnett19]

I have had my Fitbit for 4 years and it has been great. This past weekend it died so I plugged it into the charger to charge. It charged completely, but when I unplug it from the charger and the screen goes black it will not turn back on unless you replug it into the charger and then it shows full battery. 

Please help!! I absolutely love my Fitbit Alta. Only thing I wish the alta had was a heartrate monitor. 

Please help! 

Thank you.

-Kayla 

[tjwall]

My alta is doing the same thing. I plug into charger and it says full battery but as soon as I unplug I can't get anything on the screen. I'm updated to the latest app update, I've resetted several times, removed device and added back and nothing seems to work.

[janna_gale]

Hi! None of the suggestions worked. It's frustrating. I guess this is the end of my Fitbit experience as I have seen similar experiences here in the community. My Alta is turning 3 years old next month. It was fun while it lasted.

[AndreaFitbit]

Hello everyone! Welcome to the Fitbit Community. 

I apologize for the delayed response and understand how you feel @janna_gale. I'm sorry to hear your warranty time is over. I'm glad to hear your experience was fun.

Wow @Kaylaburnett19! 4 years with your Alta. I bet it has been really helpful. I went ahead and created a case on your behalf and a customer support representative will contact you soon to assist.

@tjwall, thank you for letting us know about the steps you have followed in order to resolve this situation. I also created a case for you. Please check your email. 

Please let me know if you need further assistance. 

[stolendreams84]

I have been having the same issue. My Alta will stay on for 1-2 days and the screen will go out in the middle of the day. I have to plug it in to get the screen to come back on. I have re-set the Alta 3 times now hoping that this would help, which it has not. It also appears that there are no updates needed for the Alta. 
I have loved having the Alta, but I hope that this is a software issue that can be updated and fixed ASAP. 

[renzrosell]

i have the same problem with my fitbit alta, it wont turn on unless it plugged in through charger, but when you remove the charger, it wont turn on again. how to fix this?