Fitbit Alta doesn't work unless plugged in to charger although battery shows at full

[AngieBrown]

My Fitbit is nearly 3 years old and working fine then suddenly the display was lost, activity tracking and synching and although on checking the battery is full. Display and synching only possible when the Fitbit is plugged in through charger

[Jafy]

Same issue with my Alta and it is brand new. I called customer support and they were not able to help me 😡

[Jafy]

I tried that and it didn’t work. I think it is just a 💩 watch. So disappointed 😔 

[sb4878]

I bought mine in May from Amazon (after having had one in 2017 that stopped working in May) and now my new one is having the same issues. It is very frustrating. I did contact customer support and since its only been 3 months, they are sending me a new one but it's a pain. I should have never bought another FitBit because I should have known. I am sure the new one they send me will have the same issues.

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Moderator edit: personal info removed

[chummel90]

so I tried one more thing that someone had suggested and I think it worked dont want to jinx it but I plugged it in to my computer and reset it but instead of unplugging it I kept it plugged in for a few hrs and so far so good it hasnt turned off

[Jafy]

Agreed.
--
Faith is not to have the perfect knowledge of things; therefore if ye have
faith ye hope for things which are not seen, which are true. Alma 32:21

[Coalbymom]

I totally agree

Sent from my iPhone ❤️🐾:sun_with_face:

[Jafy]

I tried that and it did not work for me. I think it is a very low quality
item and that is why so many people are having issues. I called them and
the girl played dumb, so I got no help.
--
Faith is not to have the perfect knowledge of things; therefore if ye have
faith ye hope for things which are not seen, which are true. Alma 32:21

[Jafy]

Most likely will, sorry. Our was a gift and we have no receipt to return
it, so we are stuck with a piece of garbage.
--
Faith is not to have the perfect knowledge of things; therefore if ye have
faith ye hope for things which are not seen, which are true. Alma 32:21

[SunsetRunner]

I had that issue before, but now it thinks it’s charging when it’s not.

[penelopepipple]

What is the life time of the Alta?

I'm having the same problem, when my Alta is connected to the charge all my steps, sleep etc are down loading but I just can't read the screen when it's unplugged which is hopeless, although the alarm is still working.

I use my Alta mainly as a watch so it's a bit frustrating, my third dress strap broke in the weekend too so I'm wondering do I just buy another device/model or a completely different brand?

some advice would be recommended from Fitbit

[Saaraah]

Realy?! I have that same problem!!

[Lisahend]

Just called them as it was under warranty they are sending a replacement!

[LiliyaFitbit]

Hello all, thank you for participating in the forums. I am sorry for the delayed reply.

Thanks to all for the efforts to resolve the issue, sharing your experiences and feedback. If after following the steps to restart the tracker the issue persists, I recommend contacting our Customer Support team. They will do their best to help you and provide the options according to the Fitbit Warranty. 

I appreciate everyone's feedback, I understand that this can be very frustrating, our team is always working on improving our devices and user experiences, and your comments are always welcome.

I'll be around if you need further assistance.

[Frant57]

My fitbit Alta has been working sporadically since I updated my app.  When I plug it in it shows the battery is 3/4 full but the display does not work unplugged.  If I plug it in to be charged it charges full but then it dies within a day.  When I plug it back in the battery shows 3/4 full?

I have restarted multiple times but still the same problem.   I must admit I had not worn it for about 2 months.  

Any suggestions?

thanks

Fran

[nancy57]

well, after restarting mine as per directions , it worked fine for just over 24 hours, then the same issue started again.  When I plugged it in the display came back up , over an hour off in time and this time when I tried to sync (several times) I started getting an "unknown error" message, so now, even when it is displaying, it is off.  Even though I reported a problem with my fitbit and charge HR - back before the Charge HR was out of warranty, the best they will off ies a discount on purchasing a new fitbit.  After this being my 4th model since 2015- I do believe I will give Garmin a try instead.

[Snowflower]

My sister and I both have the same problem with the Alta and it seems the issues started with the last update, In both our cases the Fitbit was less than a year old.

[Joanne_12]

Get your $ back, if you can, because there seems to be issues with various models especially after a year or a software update.

[StevenMillen]

The software update seems to have bricked all the Altas and Fitbit does not seem to care.

[Snowflower]

I totally agree

[Frant57]

I am thinking the same as this is my 4th fit bit!