04-15-2019
13:23
- last edited on
08-20-2020
18:17
by
MatthewFitbit
04-15-2019
13:23
- last edited on
08-20-2020
18:17
by
MatthewFitbit
My Fitbit is nearly 3 years old and working fine then suddenly the display was lost, activity tracking and synching and although on checking the battery is full. Display and synching only possible when the Fitbit is plugged in through charger
08-29-2019 16:26
08-29-2019 16:26
08-29-2019
16:27
- last edited on
01-13-2021
06:08
by
AndreaFitbit
08-29-2019
16:27
- last edited on
01-13-2021
06:08
by
AndreaFitbit
Mine is too old more than 3 years. Still for what it costs it should last
longer!
I notice when you look at the products the Alta is not there just the Alta
HR.
May be that is part of the problem.
Moderator edit: updated post.
08-29-2019 18:35
08-29-2019 18:35
08-29-2019 19:35
08-29-2019 19:35
08-30-2019 07:21
08-30-2019 07:21
I'm experiencing the same issue. It started with difficulty syncing then turning off randomly and now it will only come on when being charged even though the battery is full???
08-30-2019 07:28
08-30-2019 07:28
05-28-2020 23:06
05-28-2020 23:06
My fitbit is having the same issue as all the other users are reporting on this board. The fitbit Alta will work fine when it's in the charger. As soon as you remove it the display no longer comes on. While in the charger shows it fully charge. This Alta was working just fine and there was an update and now it no longer displays at all unless you plug it in. How am I supposed to use this without it being plugged in???? Please help me with this issue. It's unclear what is being done to solve or fix this issue. Thank you....
05-29-2020 04:33
05-29-2020 04:33
05-29-2020 04:37
05-29-2020 04:37
Unfortunately, there is no fix. Call Fitbit. They gave me a discount on a new fitbit. Does this make it ok? NO! They force updates which make our device's no longer work.
05-29-2020 05:10
05-29-2020 05:10
so i have tryed to restart it and that is not working when i unplug it goes blank
05-29-2020 05:54
05-29-2020 05:54
I am having a similar problem. My fitbit Alta will only hold a full battery charge for a couple of hours and then it dies completely. I connect to the charger and everything seems fine... it will charge again and then when I disconnect from the charger it is dead two hours later 😢
This started two days ago. I've had the fitbit for 2-3 years.
05-29-2020 07:34
05-29-2020 07:34
05-29-2020 09:33
05-29-2020 09:33
05-29-2020
11:03
- last edited on
01-13-2021
06:07
by
AndreaFitbit
05-29-2020
11:03
- last edited on
01-13-2021
06:07
by
AndreaFitbit
hey their did they get it fitted
Moderator edit: format.
05-29-2020 12:17
05-29-2020 12:17
05-29-2020 13:02
05-29-2020 13:02
05-29-2020 13:13
05-29-2020 13:13
05-29-2020 13:57
05-29-2020 13:57
09-01-2020 08:22
09-01-2020 08:22
I'm having the same problem. Bought it 2.5 hours ago now it will only turn on when plugged in despite showing full charge. I've tried all the things the others have (restarting, cleaning etc.). Glad to know others had this issue before I spent money on another.
09-01-2020 08:47
09-01-2020 08:47