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Fitbit Alta hot and not charging

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‎07-13-2020 14:22 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎07-13-2020 14:22 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

My Fitbit Alta has died and will no longer turn on. When I try to charge it, the device gets hotter and hotter but does not charge. I tried plugging it into my computer and resetting it but all that happed was that it overheated again 😭 

Can anyone suggest anything that could help? 

thanks 😊 

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‎07-15-2020 13:41

‎07-15-2020 13:41

Welcome to the forums!

 

Please quit trying to charge it and contact support. Use Help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
1 REPLY 1

‎07-15-2020 13:41

‎07-15-2020 13:41

Welcome to the forums!

 

Please quit trying to charge it and contact support. Use Help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer