Fitbit Alta keeps shutting down

[Myoung71]

My 65 days old Fitbit Alta with a full charge shuts down after 4 or 5 hours.  When I plug it in, it resets without me pushing the button.  The charge battery symbol displays before the clock, and continues to display after I unplug the cable even.  Again after several hours, my Fitbit shuts down. 

Hope someone can help as I have tried "Chat" only to be put on hold for three hours the first time and one hour the second.

Moderator edit: updated subject for clarity

[3tsu4L]

I've had my Fitbit for less than a month and I am having the same type of problem. At first it would turn off at about 80 percent battery, but now it only turns on when plugged in, which is completely useless! I've tried resetting it and it still turns off when I unplug it. I also have to tap multiple times to get the display to turn on. Please help!

[Wyoung77]

I have found the shelf life on Fitbit trackers to be 2 years. After that you start to run into issues. I gave up with my Recent Alta. They were on sale for Mother’s Day so I just bought a new one. Works perfectly. I expect in 2 years I will need another one. That is just how it is with these trackers. New one is great no issues works like it should.

[Myoung71]

Reset to factory specs. No different, Fitbit being replaced.

[Myoung71]

Fitbit being replaced.

[LizzyFitbit]

Hi @3tsu4L, welcome on board! It's nice to see you around @Wyoung77 and @Myoung71.

@3tsu4L, thanks for letting me know about your Alta, as well for having restarted it. Because your device is still not working correctly after unplugging it, I've gone ahead and requested a case for you. Our Support Team will contact you via email, so keep an eye on your inbox.

@Wyoung77, I appreciate you for taking the time to share your thoughts about your experience with the Fitbit Alta. While our products were designed to last, I totally see where are you coming from and thanks for your feedback. It's great to know that you have a new working device, and I'm sure you'll crush your steps with this one.

@Myoung71, I'm glad that you'll be receiving a replacement device soon! Thanks for keeping me updated and for instructions to setup your new device in your existing account, check this link.

Hope to see you around. 

[CurlyGirly23]

Hi Lizzie

I have turned off all day sync  and today got 5 hours before it ran out of battery! This is only just after lunch,  no good for me at all.

My point is though that my settings hadn't changed, it was lasting for a few days and then suddenly only a few hours. If it had been draining from the start, i can sort of understand why i should adjust my settings, but these are the settings i want and which have worked.

So either the product is faulty, or the software has changed in the last couple of days.  This is not an old Alta, i have this one only since November (bought in Black Friday offers)

[LizzyFitbit]

Hi @CurlyGirly23, it's nice to see you around.

I appreciate your efforts in trying our tips to increase the battery life. I see your point of view and I just wanted to confirm that you've checked that article and the factors that may affect the battery. Because your Alta is still not holding charge correctly, I've requested a case to our Support Team so they can give you a hand. You'll receive an email from them, so make sure to check your inbox.

Keep me posted! 

[Myoung71]

Support has already addressed the problem. Sending me a new Fitbit.

[AKGramma]

Thank you for your assistance. A new Fitbit is on its way to me. Thank you to Fitbit for great customer service. 

[Skibbish]

I'm having the same problem- my Alta keeps buzzing like the battery is dead but I charged it for 3 hours yesterday and it's dead. And when I go into the app, none of my data from today was stored- I had over 6K of steps and 24 hours of workout and now it's saying I have 1K steps and no workout minutes. This has been going on for several weeks now. 

[LunarC]

Hi,

I am having the same issue of the Fitbit only ever charging to three quarters and dying shortly after. I've tried the below methods @LizzyFitbit has mentioned, but I'm still having the same problems..

I just got this Fitbit alta as a belated Christmas gift some time in January and I've had to stop using it for over a month already because it's not working properly. (Haven't had the time until now to try and figure out what to do with it).

[Skibbish]

I have had mine around the same timeline. I got mine in January/February and it worked perfectly fine until a couple weeks ago.



Sent from my iPhone

[JHughes23]

I’m having the same issue. My Fitbit is 2 years old and only needed charging once a week. It now turns itself off after just a couple of hours even though it’s fully charged. I’ve tried the manual reset but still no joy. 

[CurlyGirly23]

Thank you for your help Lizzie, a replacement Alta is being sent to me 

[LizzyFitbit]

Hi @Myoung71, @AKGramma and @CurlyGirly23, I'm glad to see you here. A warm welcome to our new friends @Skibbish, @LunarC and @JHughes23!

@Myoung71, @AKGramma and @CurlyGirly23, I'm so glad that you'll be receiving a new device, and it's great to hear about your experience with our Support Team. Hope you can crush lots of steps with your new devices!

@Skibbish, thanks for sharing detailed information about your Alta device, as well about the information not syncing correctly. After checking with our Support Team, I was informed that a case was already open for you. I'm sure our team will take care of your case.

@LunarC and @JHughes23, thanks for letting me know about your devices not working correctly. Also, I appreciate you for trying the steps posted through this thread. I've contacted our Support Team so they can create a case for each of you. Keep an eye on your inbox.

I'll be around if you need anything else. 

[LunarC]

@LizzyFitbit thank you very much for the help!! 

[LizzyFitbit]

Hi @LunarC, it's great to see you again.

You're very welcome. I'm glad that our Support Team has taken your case under their wings, and I'm sure they'll take care of you.

I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Hope to see you around! 

[Lyann_1989]

Hello... I am also having the same problem. I had my Fitbit Alta for about one and a half years now and it's acting crazy. I charged it the whole night and it has a full battery in the morning but after 2-3 hours, it shuts off. I will charged it again and then it will show me the wrong time and date. I tried the restart process but it didn't work. I really like this product as it helps me with my weight loss journey so hope you can help me. Thanks...

[Myoung71]

Fitbit could not fix so they replaced the unit that was under warranty.

[Lyann_1989]

Hello...How can I have mine replaced? Thanks!