Fitbit Alta keeps shutting down

[Myoung71]

My 65 days old Fitbit Alta with a full charge shuts down after 4 or 5 hours.  When I plug it in, it resets without me pushing the button.  The charge battery symbol displays before the clock, and continues to display after I unplug the cable even.  Again after several hours, my Fitbit shuts down. 

Hope someone can help as I have tried "Chat" only to be put on hold for three hours the first time and one hour the second.

Moderator edit: updated subject for clarity

[SunsetRunner]

Me too! Mine is about 18 months old. Keeps shutting off and I keep resetting it. Yet, my sister has the same style - probably 15 months old - and hers is working fine. 

[PBenney]

Fitbit Alta keeps shutting down too! My first one did it after about 2 years and I gave up and got a new one, this one has lasted much longer but is doing the same thing. I've done the reset several times and it'll work for a day at most if I'm lucky. Seems this is a known issue, if there a way to fix it?

[Mare55]

My daughters is four years old and has no problems.

Sent from my iPad

[Mare55]

I have up. I got tired of restarting and an hour later shuts down. Looking around for a different brand

Sent from my iPad

[Littlebit1985]

Hi, I am having a very similar issue - as soon as Fitbit reaches a charge of 80% it shuts down - have tried restarting and still does not work - any help appreciated

[SHic72]

Yes... I’m the same. Seems ridiculous when so many people are having the same issue.

Sent from my iPhone

[Mare55]

Yes and I have written to them many times. I bought four fitbits two for me and two for family. My Fitbit Alta is the only one not working. The other one I got was for swimming the text notifications work on and off. The Fitbit Alta notifications don’t work at all along with shutting down on a full charge. I ask for a new one since I spent so much money on four of them they aren’t willing to replace one Fitbit. I’m so upset they don’t care.

Sent from my iPad