Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[LNewton]

I’ve now been offered a 25% discount on a new Fitbit as my last Fitbit Alta was a replacement and apparently they only replace once. Really disappointed.

[huker325]

This is blowing my mind...pure sitcom...

[Padmagirison]

Will itbe of any help when fitbit  is maintaining a stoic silence all along despite large number of complaints that has been reported since more than a year 

Sent from Yahoo Mail on Android

[Chem_Fit]

I did what you share here and it actually work!!!  I’m so happy now!!!  

[GJBA]

Please explain what you did that made the ALTA work?







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[Padmagirison]

In my case,the screen display stopped,but otherwise it was working,was able to track the readings on my phone.this continued for almost nine months.then one day it fell off from my wrist and landed on the wooden floor.then i noticed the screen displaying the time.immediately i connected the charger and put it on charging.the momemt i plugged in it started displaying the battery icon.after about fifteen days the display stopped again.then i dropped my fitbit on the wooden floor from a height of about three feet .after about 2/3 attempts, it started working again.has been working since six weeksI feel i am a little lucky with my fitbit which had not shut down ,the problem faced by so many  of the forum members

Sent from Yahoo Mail on Android

[EsAS]

This is exactly the same problem I have.  It charged, says the charge is full but stops working as soon as I unplug it. 

If I tap nothing happens. 

At first it would come back on but now nothing.

[Chem_Fit]

They did that same thing to me, too.  The offer me 25% off on a new one because apparently it was the only solution.

[huker325]

Wait...give it time..mine worked too...for a bit...

[huker325]

Well, I have another one now...used sort of...but the first thing that happened once I started setting it up was this notice about the new update...I said "NO"...so now it's just sitting there...waiting for me to do it...No way...not when the firmware update could be the problem.  I'll let you guys know how this goes.

I like the Alta and compared with the stuff everyone is dealing with I really shouldn't complain.  Mine worked without an issue for at least 2 years. 

My issue is with how this is being handled.  It feels like it is on purpose...like they made it too well and now they're doing this to get us to "upgrade."  Well, if mine actually wore out and died that would be  one thing but I'm less convinced everyday.

So, I have another one and I'm legit scared to let it update.  Let me know what you guys think...

UPDATE:  8/17/2019 - I did the update...couldn't deal with the red line warning...so we'll see...

[JuanJoFitbit]

Hi everyone! I'm sorry about the issue that you've experienced with your Alta trackers. I totally understand how you feel about this and I appreciate your feedback since this helps us to keep improving.

Please visit this page for more information about the warranty policies.

[NBCanuck]

Bought an Alta in January 2019. In August it started shutting off despite ample charge. Did all the trouble-shooting to no avail. Fitbit sent me a replacement this week. The replacement did not work on Day 1 - SAME ISSUE!!!! Trying everything over the past 4 days - same story... The Alta is a Sickbit. Have you noticed it is no longer offered in their product line...

[MAS-123]

I am experiencing the same issue... 😞

[MAS-123]

Still experiencing the same issue.... even after updating the app and restarting my device several times... it still doesn't work without charger...

[EveryMA]

I have surrendered and my wife bought me a chrge 3 for.my birthday.Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[rapelje]

I just purchased my Alta and it is doing the same thing.  Is it the update?  How do I fix it?

[NBCanuck]

There was a firmware update over the weekend. That may help. My Alta has been functioning for more than 6 hours today - Hoooooooooo!

[rapelje]

Mine was - but then there was nothing AGAIN!

[cshornbeak]

My wife found her receipt and hers is still under warranty. I called Fitbit and after playing 20 questions and reassuring them that I have tried everything multiple times, including doing a reset, they gave me the option of a free replacement Alta or 50% off the purchase price of another device. My wife chose to get the free replacement Alta. It came in last Friday and it is already doing the exact same thing. This is pure insanity and Fitbit acts like there is nothing wrong. I told the lady on the phone to check their forums and she would see that this is not an isolated incident. There are literally hundreds if not thousands of other people having the exact same issue with their Alta.

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[huker325]

The theory I have is that they're doing this on purpose.  Alta was/is their best rated tracker...but they aren't addressing the issue...eventually they'll just offer you a 25% discount for a new purchase.  I think they are actually creating the issue.  Nothing else makes sense.