Fitbit Alta turning off out of the charger

[Srishti97]

My fitbit alta has stopped working as soon as its being Unplugged from the charger.Even after tapping it multiple times,it is not reponding as if its dead and as soon as its plugged with charger,Its battery in fitbit app shows that its fully charged and synced but when unplugged,its not working at all.

Help me as soon as possible!

Moderator edit: Updated title for clarity, format

[Nancy0317]

Mine too

[lynziemarie29]

I have one that is doing the same exact thing!

[Lmsb1929]

My device is fully charged but it is not tracking

[Rich_Laue]

Hello @Nancy0317, @lynziemarie29, @Srishti97, and @Lmsb1929 this problem I believe is beyond what your fellow Fitbit users will be able to help with, so I have called for a moderator to help out.

I'm the mean time my thought would be to confirm that your Alta if charging. Did it vibrate when plugging in? 

Have you tried cleaning the contacts on both the Alta and charger, using isopropyl alcohol? I apply with a price of paper.

[Nancy0317]

Yes it vibrated showed it charging. The next morning shows it is full will sync with my phone. And then an hour later is dead as a door nail

[ginivric]

This is the same thing that has been happening with my Alta.  I've been taking the charger to work because it's been dying in the middle of the day. But this afternoon after it showed that it was fully charged, I unplugged and the screen stayed dark. It didn't count steps for the rest of the afternoon/evening.

[vle045]

Mine is doing the same. It will track for a while, then go black.  Putting it on the charger for a mini Ute brings it back to life.  I’m going to see what chat support tells me

[lynziemarie29]

Mines same. They tild me ti plug into charger hit button on charger 3 x
with a pause between, within a few seconds to reset it. It didn't help
mine. So they said my warranty expired and they couldn't do anything. But
did offer a 20% off coupon for a new one. It its not going to last why get
a new one?

[vle045]

I was told the same. But reading more threads I see that doesn’t work.  Mine is definitely out of warranty.  

[Srishti97]

---

@Rich_Laue wrote:

Hello @Nancy0317, @lynziemarie29, @Srishti97, and @Lmsb1929 this problem I believe is beyond what your fellow Fitbit users will be able to help with, so I have called for a moderator to help out.

I'm the mean time my thought would be to confirm that your Alta if charging. Did it vibrate when plugging in? 

Have you tried cleaning the contacts on both the Alta and charger, using isopropyl alcohol? I apply with a price of paper.

---

Yes,Its vibrating and charging  and infact synced as well but not at all working when taken out from charger. Still its not working. Also I tried to call for support,Its also of no use as I am not able to contact.

[205831]

This is happening to my phone

Whats the answer

Moderator edit: Merged replies

[ginivric]

I gave up on my Alta. It would only turn on when plugged into charger. I would have to keep tapping it to keep it on once on my wrist. The minute the screen turned off it would stop working. I gave in and purchased a Charge 3 instead of the Apple Watch I was thinking of buying. It’s been just one day with Charge 3 and so far it’s ok.

Sent from my iPhone

[vle045]

Good luck!  😀

[tonyc257]

I started having the same issue a few days ago. It works for a while the needs to be put back on the charger. It displays a version and the charges and work for a few hours more.

[FerdinandFitbit]

Hi everyone! Great to have you all in the Fitbit Community Forums! 🙂

I'm very sorry to hear that you are having problems with your Fitbit Alta trackers turning off when you take them out of the charger. Now, I'd like you to please confirm a few things for me.

-When you take it out of the charger, does your tracker tell you that the battery is low and then turns off or the battery remains the same but it turns off? 

-When you put it in the charger, does it turn back on?

In either case, I would ask you to please give your Alta a quick restart in the case you've not done it yet. You can easily do this by clipping your tracker to the charger and plugging the charger to a USB port on your computer or a wall charger. Then, Press the button on your charging cable three times within four seconds and your tracker should vibrate and show the Fitbit logo. This will make your tracker to reboot.

If you're still having the same problem after this, let me know. I'll be happy to help you out!

[shivams]

when i take it out of charger,the battery remains the same and it turns off and when i put the charger it turn back on. I already have performed the reset process but still it isnt working. Please suggest some other way

[205831]

What do I do next


Steve and Gloria Shiverdecker

[ttijero]

The same thing has happened to mine. It started on Friday (02.02.19).

Please help!

[lynziemarie29]

I think they r phrasing us out.