Fitbit Alta turning off out of the charger

[Srishti97]

My fitbit alta has stopped working as soon as its being Unplugged from the charger.Even after tapping it multiple times,it is not reponding as if its dead and as soon as its plugged with charger,Its battery in fitbit app shows that its fully charged and synced but when unplugged,its not working at all.

Help me as soon as possible!

Moderator edit: Updated title for clarity, format

[205831]

Its working today


Steve and Gloria Shiverdecker

[EdsonFitbit]

Hello everybody, I'm sorry to hear that your Fitbit Alta is not working properly.

@shivams Welcome to the Fitbit Community. Thank you for restarting your Fitbit Alta before getting in touch. Please be so kind to confirm that you have followed these troubleshooting steps. 

@205831 Thanks for visiting the Fitbit Community. I'm glad to hear that your Fitbit Alta is working fine today. Hope it continues working fine from now on.

@ttijero Welcome to the Fitbit Community. I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide a solution as soon as possible.

@lynziemarie29 Thanks for your comments. We are constantly working to improve the Fitbit experience and appreciate the feedback from the users.

If you have any question, please don't hesitate to contact us at any time.

[Jemby]

Mine is exactly the same, I have tried all the troubleshooting recommendations, but it looks like it won't even restart properly. Mine is not vibrating at all even though it shows that it is charging, not sure if this means it's not charging properly? I'm out of warranty, just hope that there is some way to repair it...

[Cedzmom]

How do I get a replacement alta?

[Debbiecrane]

Mine is exactly the same, I leave it charging for hours and whilst charging it seems to work fine when tapping the screen.  When I remove it from the charging cable it just dies nothing at all.  I have tried all the troubleshooting recommendations, but it looks like it won't even restart properly. Mine is not vibrating at all even though it shows that it is charging,  I'm out of warranty, just hope that there is some way to repair it.

[tonyc257]

I've tried the reset and the problem persists. The Alta resets each time I plug it in to charge. It works for a few hours and then turns off. The app is indicating that it is fully charged when I sync the Alta. I must sync it each time to correct the time.

[EdsonFitbit]

@Jemby @Cedzmom @Debbiecrane @tonyc257 Welcome to the Fitbit Community. Thank you for trying to get the issue resolved before contacting us. Currently, there is no Fitbit reparation center to take the Fitbit Tracker to, however in order to evaluate your case the Customer Support will be in touch with you soon. Please check your inbox on the next days.

Feel free to contact us at any time.

[shivams]

Can you please suggest me the ways to troubleshoot my device. I am reallY disappointed by the COMPANY

[FerdinandFitbit]

Hi there @shivams, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with your Fitbit Alta. Would you please be so kind to tell me what is going on exactly? The more details you provide, the better for us to be able to help you out!

I'll be looking forward for your reply!

[Kaileysmom]

I just bought this for my daughter and it’s doing this out of the box. So frustrating. I restarted and still no dice. 

[Rich_Laue]

Welcome to the community @Kaileysmom has the Alta been setup yet?

[Cedzmom]

The device will not work unless plugged into the charger. I have cleaned the contacts and it is registering as fully charged but when removed from the charger it is dead does not respond to taps or record steps.  

Sent from Yahoo Mail on Android

[205831]

My watch fit bit does not come on even when the battery is ful.

---

@FerdinandFitbit wrote:

Hi there @shivams, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with your Fitbit Alta. Would you please be so kind to tell me what is going on exactly? The more details you provide, the better for us to be able to help you out!

I'll be looking forward for your reply!

---

[Sawyer66]

So my Alta is doing the same, it is fully charged and I cleaned contacts. Works while plugged in but as soon as it’s unplugged it quits working. I did also restart it. It didn’t vibrate after taking restarting it but showed the Fitbit logo and the version #. Can you help any further?

[205831]

Steve and Gloria Shiverdecker

Have you found a cure yet

Moderator Edition: Format

[Sawyer66]

No still not working

[Nurse2010]

Mine still isn’t working. I’ve reset several times. It shows full battery but when you take it off charger, it just will not respond to taps. My spouse has one and doesn’t have this issue. It’s a genuine Fitbit charger. I hit reset button 3 times within seconds and all I get is a full battery pic. No logo. This is a gift. I hate not wearing it or telling someone sorry you bought me a pice of crap that doesn’t work. How can I fix this ?

[Sawyer66]

Is there any chance that this could be a software update bug? I hadn’t worn mine for a while and then when I put it on it started doing this and I’ve never had any issues in it in the two years I’ve had it? I’ve tried all the troubleshooting things that were suggested and cleaned it really well and I am still not having any luck at getting it to respond once I take it off the charger.

[Jean1972]

I have tried this and also removing it from my phone and nothing is happening. Does this mean that it is junk now??

[shivams]

Alreay mentioned!My fitbit alta switches off automatically when removed from the charging. I have already followed the restart process but havnt found any solution. Kindly please help me