Fitbit Alta turning off out of the charger

[Srishti97]

My fitbit alta has stopped working as soon as its being Unplugged from the charger.Even after tapping it multiple times,it is not reponding as if its dead and as soon as its plugged with charger,Its battery in fitbit app shows that its fully charged and synced but when unplugged,its not working at all.

Help me as soon as possible!

Moderator edit: Updated title for clarity, format

[SunsetRunner]

I agree. I have just emailed the customer service team as livechat is not available to me at the moment. I will await there response (in 2-3 days as its Sunday tomorrow) I love my alta but do not want to spend another £100 odd on an updated fitbit that only lasts a few years! I see cheaper trackers with good reports from Which and may try one of them instead if I get no joy from fitbit.

[GMcI]

I’m surprised there hasn’t been anything in the media about this, given the extent of the problem. 

I’m also doing research on a different brand. But I did love my Fitbit. 

[Sely]

Same here. SO FRUSTRATING!

[LiliyaFitbit]

Welcome to the Fitbit Community @Kirstent123 @Sely. It's nice to see you around @Maggie352 @Sawyer66 @GMcI @dwthomas @205831 @SunsetRunner @Paynev @Gkhawker @KK14 @Rich_Laue @SC816. I am sorry for the delayed response.  

@Kirstent123 I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Alta. Thank you for your troubleshooting efforts. I totally understand how you are feeling as you've been a Fitbit user since 2014 and would like to continue enjoying the Fitbit experience. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts. 

@Maggie352 thank you for your input. I'm glad to hear that you had a great experience with Customer Support and received a replacement!

@Sawyer66 thank you for being a Fitbit customer! I am glad to hear you're using your Fitbit Charge 3 tracker and appreciate your feedback since this helps us to keep improving.

@GMcI I understand your concern and appreciate your feedback. Fitbit is always working to improve its trackers and watches. Thank you for your efforts to resolve the issue and help other users, I understand that you love your device and would like to continue working on your goals. I would like to confirm if you've already contacted Customer Support to check your warranty options? 

@dwthomas I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. While we introduce new products and make changes to our product line, we continue support Fitbit Alta.

@205831 thank you for your participation in the forums.

@SunsetRunner I appreciate your participation in the Forums and sharing your experience. I totally understand how you are feeling. Thank you for your efforts to resolve the issue and contacting Customer Support. 

I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Paynev thank you for reporting the same issue with your Fitbit Alta. I'm sorry to hear about your experience and would like to confirm that we continue support Fitbit Alta. I've shared your post with our Support team and they've mentioned that you already have a case with them. You will receive an email from them soon.

@Gkhawker I am sorry to hear about your disappointment with your replacement tracker. Thank you for your efforts to resolve the issue and purchasing a new charger. Have you tried to restart your device to see if this helps? 

@KK14 thank you for joining the conversation and sharing that your charging cable doesn't have a button in order to restart your Alta. I appreciate your troubleshooting efforts. Thank you for getting in touch with our Support team and letting me know that you'll be getting a new charging cable. 

@Rich_Laue thank you for providing the useful information. I appreciate your time and support. 

@SC816 thank you for sharing your experience, I am sorry for any inconvenience. I hope you continue working on your goals with your new Fitbit Alta. 

@Sely I'm sorry to hear about your experience with your Fitbit Alta and I am here to help you. I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device?

I'll be around if you need further assistance. 

[GMcI]

Thank you for your response, LillyaFitbit,

Unfortunately, I purchased my Alta 2.5 years ago, so I’m well out of warranty. 

I have been following all the suggestion on the site to try and get it working again. 

Is there any word of an update to the upgrade that would fix the problem?

[dwthomas]

I agree.. unfortunately some of my posts have been removed...

continue to support Fitbit Alta? Please explain how. From reading all the posts on the different forums I have not gathered much besides the ineffective  troubleshooting and the offer of 25% for a new (different Fitbit) Altas are not even being offered!

Moderator edit: merged reply

[MaryHirt]

Mine is doing the same thing. And this is a replacement for the first one I had. That one worked for a couple of months but the replacement hasn’t stayed working s full day yet. 

[SunsetRunner]

I have received the standard reply from customer support. As mine is out of warranty..I can get 25%discount on other models!.. and with a whopping..1 year warranty!!! Does this mean they only expect them to last a year?...

It looks like the alta is not supported anymore apart from the replacement within warranty (a good way of getting rid of any stock left) and the restarts etc which rarely work. I suppose the maximum time they expect them to last is 2 years. I see other people have issues from purchase.. I suppose I am lucky mine lasted 2.5 years!! 

I think I would try a cheaper alternative  instead of spending over £100 like I did for my alta in 2016, They will be "excited to hear my reply" (their words) to my support email about this. So disappointed! I loved my fitbit..but cannot justify spending so much on one for 1-2 years use.

[Anoosh]

I have same problem.

I purchased my fitbit Alta last day. and as soon as I unplug that from charger its turning off. and as soon as I connected back it will reboot and show version number. I try to reset that by pressing reset button on usb but its same. what do you suggest?

[SunsetRunner]

If its within the 2yr warranty you should contact customer services and report the problem. They should replace it for you.
It seems if it's out of warranty, then you may get offered a 25% discount and a years warranty, (not 2 years...) on a different fitbit. Then it's up to you if you want to pay for a new fitbit or change to a cheaper brand, which I have done.
I get the impression wear and tear over the 2.5 years I had mine can't be repaired. I looked after it well and loved using it.
It had been great until 3 weeks ago when it started with this problem.
Shame, but I can't justify paying so much for only a 1yr warranty. Hope you find this useful

[dwthomas]

agreed! ... i bought one for a friend off the big online A store for $17 dollars and it is working fine... i miss my Alta but after this experience... never going back, and have shared this with many!

[Alta_fit]

Hello, 

I can plug it into the charger and it will turn on but when I take it off the charger it shuts off right away and I don't feel a vibration when plugging in to the charger.

Thanks.

[SunsetRunner]

I decided to go for a different make of tracker..cheaper..miss the fitbit community and app but had to decide what was more important and affordable for me at this moment. Report all faults with the tracker to fitbit and if its within warranty they may replace it. Out of warranty they offered me discount on a different fitbit with a 1 year warranty instead of 2 year which I felt was not for me.

[Wendii]

I agree ive had mine for 3 years and the same thing keeps happening to mine its defo something to do with the software update. Mine lasts a day or so before turning off  and has started to capture wrong information as well it looks like I slept all day last Wednesday ! I dont trust the info anymore !

[c_Wilson]

My battery show fully charged, and work properly when plugged in. Once I unplug it, within second it turns off. 

[Blw101]

I too have experienced the same issue. My fit bit will sync and charge but once I unplug it a few minutes later it's dead and won't turn back on. I've tried to reset and did all updates..even deleted and re-added the app and it still isnt working. I've cleaned the connection and when it does sync it says I have a full battery. Anyone ever figure anything else. I think my fitbit is out of warranty and I have barely used it. Very frustrated...any advise is very much appreciated.

[GMcI]

I tried everything they suggested and all the fixes I could find on the
Internet. It’s still a tiny brick. So not impressed with the ethics of this
company. I’m about to replace it with a Garmin.
--

Moderator edit: personal info removed

[Sawyer66]

I never got mine to work and ended up buying a new one and I don’t believe any one else with these issues had any luck getting theirs to work. It’s very frustrating as mine wasn’t used much either and was in good condition.

I had a problem with them saying maybe I did something wrong with updating it. I think after their update it screwed up many people’s and then soon after they weren’t selling that model. Easy way to phase it out and get people to buy a new one. They gave me 20 % off and I bought the Fitbit charge 3 which I really like but I really don’t think my Ulta should of went bad.

Sent from my iPhone

Moderator edit: merged reply

[SunsetRunner]

I no longer own a fitbit..shame, but can't afford to waste money. Could not believe there was no fix to this, well known by the company, issue. Once bitten , twice shy!

[Wendii]

I am now charging mine everyday as the battery image says full when it
obviously isnt . Im loathed to buy a new !