Fitbit Alta turning off out of the charger

[Srishti97]

My fitbit alta has stopped working as soon as its being Unplugged from the charger.Even after tapping it multiple times,it is not reponding as if its dead and as soon as its plugged with charger,Its battery in fitbit app shows that its fully charged and synced but when unplugged,its not working at all.

Help me as soon as possible!

Moderator edit: Updated title for clarity, format

[CH808]

I have been having the same issues for over a week now. I also use my Fitbit to receive calls and messages.  Now that it s unreliable and I need to carry my phone 24/7, I’ve decided to not use the Fitbit. I’m now using my phones Health app’s.  Also checking into other products.

[LiliyaFitbit]

Hello all, thank you for participating in the forums. I am sorry for the delayed response.  

I appreciate the time that each of you took to share the troubleshooting done, your experiences and feedback. I understand that this can be very frustrating and respect your decisions. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@Blw101 @GMcI Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

@Wendii thank you for joining the thread and sharing the issue with your tracker. Have you tried to restart your device? 

If you have any questions, feel free to let me know.

[Jmp041504]

Same thing mine won’t stay charged 

[GMcI]

It’s so disappointing! I just had a knee replacement in the summer and was counting on using it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jmp041504. Thank you for your reply, @GMcI. 

@Jmp041504 thank you for joining the thread and sharing that your tracker won't stay charged. I recommend double checking our charging instructions and restarting your tracker. 

@GMcI I totally understand how you are feeling. I am sure our Support team will do their best to help you get back on track. You will receive an email from them soon.

Let me know if you have any questions.

[NamV]

Tried all that...it lights up only in charging dock and the moment I remove, it dies. Customer care guy tells me "Plz try our new products, this one can't be fixed" ... Are u kidding me. When everything works in charging dock, why it dies on wrist ? Plz help. Can't let my $170 wasted with identity the root cause.

[Wendii]

Yes i have tried to restart my device but still problem persists and now
seems to be getting worse . Its switched off everyday for the last week.

Yes i have tried resetting device but it has not helped and after having one week with no problems it now has switched off everyday this week ( after charging for ages)  

Moderator edit: merged reply

[Pollybaby]

My Alta stops working when not connected to the computer.I have done everything you mentioned ,plus a message says( I am ready ),Still it will not work ,I had a replacement last April ,surely one can expect the tracker to last more then 6 months..

so many people are having the same problems therefore one can say that your products are not worth the money we pay for it,

[Rich_Laue]

As mentioned above, the best course of action would be to contact Fitbit. 

While we know a lithium battery left in a dead state may self destruct it doesn't sound right for a 6 month old tracker. 

I doubt it was dead for any lean gtg of time. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @NamV @Pollybaby. It's nice to see you around, @Wendii @Rich_Laue. I am sorry for the delayed response. 

@NamV thank you for joining the thread and sharing your experience. I appreciate your efforts to resolve the issue with your tracker and contacting our Customer Support team. I am sure they tried to help you in the best possible manner and offered a solution based on the Fitbit Warranty. I appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving.

@Pollybaby I appreciate your participation in the Forums and sharing the details of the issue with your tracker. Thank you for your feedback. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

@Wendii I appreciate your troubleshooting efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Rich_Laue thank you for your support!

I'll be around if you need further assistance.

[smack712]

My Alta is doing the same thing as described above. I charged it until it said it was full and made sure it was synced with my phone. I tried to reset it by pressing the button on the charger three time, which it reset but then died as soon as I took it off of the charger. Please help!

[Gkhawker]

hi there! my fitbit did the same thing but if you take it to the shop they can repair it to brand new with a small fee 🙂

Sent from Georgia’s iPhone xx

[Rich_Laue]

@smack712 you need a new battery, @Gkhawker sorry I didn't catch the name of the shop? 

[Wendii]

i gave up and bought a new one as it was out of warranty

[GMcI]

I was disgusted by their denial that they were in any way at fault when everyones’ Fitbits died at the same time immediately after uploading the software update.

They had all their customers repeatedly rebooting, enquired whether they
had mistreated their fitbits, and offered a discount on a new model.

I was determined not to reward their lack of integrity by buying another of their products, so I bought a Garmin Forerunner, and I’m very happy with it.

 I hope your fitbit is the exception and will start working again.

[thedaycameron]

hello I have this same problem I contacted support they did nothing they did not even give me the option to pay for out of warranty services and I was wondering if you or literally ANYONE can help me pls

I agree fully!!

Moderator edit: merged reply

[LJGee]

I've been trying to restart and it works while it is plugged in.  Stay on for about 20 seconds then turns off and won't restart.  Plug it back in and it seems to be fully charged.  Does the battery go dead at some point?

[Guessohw]

Does anyone know when the last update or upgrade was done??? Of course Fitbit is trying to say we haven’t updated that software in a long time but all of these magically stopped working at or around the same time. 

[GMcI]

They’re refusing to take any responsibility for the fact that their
software “upgrade” bricked tens of thousands of FitBits. I was so disgusted
by their lack of integrity that I bought a Garmin.

[Guessohw]

Same here. They give the BS answer of it’s not our fault and or we didn’t do anything. Magically ALLLLLL these devices must have stopped working around the same time lol. No way. I had an Alta and a Blaze, both of which stopped working a few days apart in the same week out of nowhere.

When was this update done? 

Moderator edit: merged reply