Fitbit Alta won’t charge past 75% and turns off

[Heatherbaker]

Is anyone else experiencing problems with their Fitbit Alta not charging past 75%? After attempting to charge it and wear the device it immediately shuts off as well. I have tried restarting it a few time’s but no luck.

Any tips would be appreciated. 
Thank you! 

[Isabel03]

Mines doing the same thing, even bought a new charger

[Kmac26]

Hi Davide, I am also experiencing the same issue. I also don’t use Twitter so am struggling to get in touch with customer services. Can you please pass on and gave someone contact me? 

many thanks 

[haileycu]

I’m having the exact same problem and I need help!!!

[Heatherbaker]

Unfortunately, there seems to be no way to resolve the issue besides buying
a new device *eyeroll*. This has occurred to me with three
separate devices, fitbit alta, fitbit charge, and fitbit versa. I have
found it is extremely frustrating that these devices seems to quit working
shortly after a years worth of use. I've made the switch to apple for this
reason. Shame on fitbit for allowing their devices to wear so quickly.

[haileycu]

Aww!!! Dang! Was hoping not to hear that!!

[oddtoddy]

It's because Fitfit products are honestly very low quality. I have had 2 that I received as gifts, and one I received when I participated in walking study. All 3 have been replaced due to issues that Fitbit support can't seem to fix. Not charging, not holding a charge log, simply not turning on anymore, etc. Luckily I have not given this company any of my own money nor will I ever. There is a reason you don't see "lifetime warranty" on any of their products. Shockingly, I got a cheap chinese step tracker for $5 on some shady deal site about 5 years ago and it actually still works today.

[Tinacaitlin]

Hi did you get the problem resolved as mine has been the same too for weeks now

[Tinacaitlin]

Hi DavideFitbit is there a so,union to this what seems to be a very common problem

[Doris44]

No, so I just bought something else.

[2banksl]

This has happened to me as well! ☹️ 

[oddtoddy]

Did you try the "put fitbit in a plastic bag in the freezer" trick? It actually works.

[Spudboy]

Since one of the updates to the iOS app earlier this year, my Alta stops charging at 75% and won't go higher no matter how long I keep it plugged in.  However I have found if I remove it from the charger, and unplug the charger too, then wait about 5 minutes and then reconnect everything again, it goes up to 100% and the charge lasts about a week or so.  Works every time for me.