Fitbit Alta won't stay charged

[Cosmicgal]

My Alta fitbit was working just fine and just this past week, it will not hold a charge. 2 times in one day my fitbit totally died. I was able to hold a charge for almost 2 days, and now I can't even make it 4 hours and it's almost dead. Anyone else having this issue?

Moderator edit: Updated title for clarity

[GrandmaGillian]

Are you Uk? If you are I was told 2 years. Don’t just accept the 3 months coach whatever that is

Sent from my iPhone

[DUMITRESC]

Fitbit coach is a kind of membership with a personal trainer(videos) where you can took a specific routine of exercise..  

"The new coaching services will launch with the Fitbit Coach personal training app, available on Android, iOS, and Windows devices in Fall 2017 with introductory pricing of $7.99 per month or $39.99 per year"

Moderator edit: Format

[GrandmaGillian]

Thank you 😊

Sent from my iPhone

[FerdinandFitbit]

Thanks for getting back @DUMITRESC!

I'm very sorry about this. Normally, our team would offer a discount on the purchase of a new tracker once you're out of warranty. Would you like me to escalate your case with our Support Team for them to see if there are any other options as a discount?

I'll be looking forward for your reply!

[DUMITRESC]

Thank you for your attention. 

Dont worry about the discount.I live in Mexico.  the discount will be worthless.

Thank you anyway. 

Regards 

[LLDMorris]

I charged my Altra yesgerday. This morning it was dead. I have had it on the charger all day and it shows battery is full. When I take it off the charger the screen is blank.

[FerdinandFitbit]

I'm sorry about that @DUMITRESC. If you want I can still escalate your case to see if there are any other available options in your situation. If you'd like me to do it, be sure to let them know about this for them to take it into consideration when offering any other option.

@LLDMorris, I'm sorry about that. Have you tried by any chance to restart it? If not, you can easily do this by clipping your tracker to the charger and plugging the charger to a USB port on your computer or a wall charger. Then, Press the button on your charging cable three times within four seconds and your tracker should vibrate and show the Fitbit logo. This will make your tracker to reboot.

Let me know how it goes. Good to see you both in the Forums! 🙂

[LLDMorris]

I have tried to reset my Alta several times. I even had it on the charger all day yesterday and it was still working as long as it was plugged into the charger. As soon as I took it off the charger it went dead. My FitBit app kept saying the battery was full. So I took it off the charger last night. This morning I put it back on the charger and it showed the battery was still full but the time was off and date. It showed 11:50 Sunday, Sept. 9th. It still would not stay on when off the charger. I tried everything the last two days. Resetting several times. Uninstalling app and reinstalling app (which I didn't think would make a difference but tired it). If FitBit will give me something that would be great but after reading all the complaints from people with the same issue and only getting a $25 credit if that I gave up. In the meantime I ordered a Versa. I better not have problems with that device. And to be honest, I ordered it from Amazon because I got a better extended warranty with it than I would have with FitBit and it was for 3 yrs instead of 2 and cost less. Hopefully you escalate this to higher management on this issue. I think it was the last update that messed everything up.

Thank you,
Lisa Morris

Moderator edit: Removed personal information

[DUMITRESC]

As I said, looks like this devices are disposable, almost at the same quality of the chinese replicas or worse unfortunately.

And if we talk about the bands.. I already spent $90 in three different bands with the same poor quality.. I would like to think that these are made for sports or activity.... 

Dissapointed.

[JudesNana]

I’m having the same problem with my Alta, unfortunately it’s just out of warranty. It was working perfectly and the battery was lasting over a week but all of a sudden it’s only lasting about six hours. I’ve tried cleaning the contacts, resetting etc and it’s made no difference.

[Littlewolf21214]

Yes my altra i have to charge every night or every other night i thought it was suppose to stay charged up to 5 days I don't understand please can anyone tell me why it doesn't stay charged 

[Ferrets28]

I’m having the same problem. My Alta is about 6 months old. It was a gift so I don’t know exactly when or where it was purchased. I have cleaned it, reset it numerous times but it dies after a couple of hours. Ready to give up on it   Any suggestions?

[Margaret_G]

If the Fitbit is still under warranty, return it, you will get a new one. Return the charger as well. I have a new fit bit now, but it’s not one hundred percent after flying, I cannot set the local time even though I have followed all the suggestions available online.

Sent from my iPhone

[JudesNana]

If you live in the EU your Fitbit is guaranteed for two years. My first Fitbit broke within the two year period and now my Alta battery has gone and I’ve just realised it’s just within the two year period too! I’ve just emailed customer services. They were very good the first time and replaced it without any problem.

[Littlewolf21214]

Thank you for the information i will try to get mine replaced with them
also

[Margaret_G]

Ask the person who gave you the gift, mine was a gift too. The store had full records, receipt, serial number. Just remember to take your charger as they won’t replace without it, so I had to go back home to get it. If you have the box, just take everything with you. Good luck! My store was very obliging.

Sent from my iPhone

[Ferrets28]

Thank you. I will check with her.

Sent from my iPhone

[Littlewolf21214]

Ty very much for ur response i will try that at my Walmart

[FerdinandFitbit]

Hi everyone! Good to see you all around! 🙂

For those that are having problems with the battery on their trackers not lasting as it should, I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

Anything else, let me know!

[LLDMorris]

Mine is not on long enough after I take it off the charger to sync it with
the app. While on the charger it says the battery is full. I can scroll
through all my info and see it. Once I take it off the charger it maybe
lasts a second or so and then goes blank. I touch it to try to wake it up
but nothing.