Fitbit Alta won't stay on

[Coakley247]

Please help! 

I am having some trouble with my Fitbit Alta. I've had it for about 4 years now but I haven't used it in a few months. When I plugged it in it seemed to charge but stops working automatically when I remove it from the charger. I have seen on these forums that this is a common issue with this model and have tried restarting it while connected to my computer which seems to work for alot of people but sadly to no avail. I've tried uninstalling and reinstalling the app and also disconnecting and reconnecting it to my account. Nothing seems to be working for me, is there anything else I can try?
Thanks.

[DavideFitbit]

Hi @Coakley247 welcome to the Fitbit Community forums.  

Thank you for all the details that you've provided regarding the Alta that won't stay on unless connected to the charger. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Please keep an eye on your inbox.

Let me know about the outcome.