help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not showing heart rate and sleep tiles

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2020 07:10 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-05-2020 07:10 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Alta HR reinstalled app and sleep and heart rate tiles no longer show. I've tried adding the tiles back in but message informs that they require a device with heart rate sensor and that doesn't include Charge HR and Surge. When I log in to Fitbit on my computer I can view my sleep record up to the date I uninstalled the app. 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-06-2020 19:07

‎03-06-2020 19:07

Hi @TraceyEaton, welcome to the Community Forums!

 

Thanks for your post and for troubleshooting this situation before posting. To better assist you with this, can you please confirm that you're using a Fitbit Alta HR and not Alta? Which mobile device are you using to check the Fitbit app? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

After doing so, please unpair your Fitbit from your account and set it up again following the steps that are specified on: How do I set up my Fitbit device? and let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes