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Fitbit not compatible with Samsung Galaxy J3

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‎01-17-2018 06:21 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎01-17-2018 06:21 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

 I have just bought a fitbit Alta HR which has connected but the sync keeps dropping. Ive just read that my Samsung galaxy j3 is not compatible?? Does this mean i have bought something incompatible even though the app works? And wasted my money?? How do i return it if so

 

Moderator edit: Clarified subject

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23 REPLIES 23

‎01-10-2019 07:28

In response to SunsetRunner

‎01-10-2019 07:28

I found it only half compatible with my samsung  j3 only synced ladies section . It et up first time on my samsung galaxy 2 tablet , but I had to use a different email address as it kept saying it was already registered . It's working perfect .I have had it 3 days

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‎03-17-2019 01:43

In response to Gaerielsky

‎03-17-2019 01:43

My Samsung  j 5 worked fine sometimes not get all calls text 

not got it now as I dropped phone in loo it worked for 5 weeks then died

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‎09-20-2019 08:39

In response to 1952ds

‎09-20-2019 08:39

Same here!  Ever since it updated mine and my hubbys are **ahem**!  Were on firmware 26.26.  My daughters works fine shes on a diff.firmware!  I'm super pissed!!!  Waste of $$$$

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‎01-04-2020 08:47

In response to FerdinandFitbit

‎01-04-2020 08:47

I bought a Fitbit Charge 3 in June 2019 from Kohls. At that time I had a different phone. Everything worked fine. Now I have a Galaxy J3 Aura. My Fitbit no longer vibrates, and notifications. I have tried everything. 

How do I return the fibit if not purchased online?

 

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