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Fitbit not linking with AIA Vitaltity app

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‎04-27-2021 17:13

‎04-27-2021 17:13

Hi,

 

I'm unable to link my fitbit with my AIA Vitality account.

 

I've tried everything including resetting device back to factory settings, revoking AIA Vitality app from Fitbit > Settings > Applications and then linking it again via the portal, but i continue to recieve the error 'disconnected'. I have the latest update on my phone and AIA and Fitbit apps are also up to date.

 

Can someone please assist? AIA are at a loss and can no longer help me.

 

Thanks!

Lauren

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