Fitbit not the company it used to be

[TLaLa]

Trying to get my Alta to update firmware (fails).  Went thru customer service and was told “it’s been a known issue for months and to keep waiting”.  No thank you.  After being a loyal customer for over 10 years I’m done.  I’ve spent money on the Ones, Altas, Blazes, etc: bought bands, chargers, dongles - never again. 

[Chrissyboi]

That is a personal thing but try this anyway. Try removing your Alta from the account to factory reset it, then put it back into your account. That should work. 

[TLaLa]

Did that several times before reaching out to the company and no go 😢

Sent from my iPhone